We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
You’ll play a key role in our Billing and Collections Team, which provides crucial support to customers facing financial challenges. You’ll proactively look to organise payment plans whilst also managing investigations related to chargebacks, debt collection, and legal matters.
This is an exciting opportunity for a customer service professional to be part of an expanding team where you can really stand out; there’s plenty to get involved in as we build our collections function. You’ll be empowered with real autonomy to do the right thing for our customers and the business.
Our Collections Agents are rewarded with a top of market rate package of £27,430 salary plus the opportunity to earn up to£4,000/year bonus based on individual performance. Working 37.5 hours per week, you will be allocated a shift pattern with hours ranging between 8am and 6pm Monday - Friday.
What you will do...
1. Resolve billing queries and manage customer arrears by providing empathetic support and clear financial guidance
2. Liaise with Legal Advisors, Debt Collection Agencies and internal teams to build sustainable and realistic repayment plans for customers who are unable to pay in full to
3. Manage the end to end process for customer chargebacks by navigating both internal systems and external requirements
4. Utilize a range of in-house and external software platforms to maintain accurate records and process transactions
5. Deliver a gold standard service experience during every interaction to ensure customers feel valued and supported
6. Provide constructive feedback and contribute to new ideas that help improve our internal processes and workflows
What you will bring...
7. A genuine customer-first attitude, our customers are at the heart of what we do.
8. Previous experience working in a customer service or contact centre environment is desirable but not essential
9. Proactive and positive attitude with the ability to problem solve, getting to the root cause.
10. Outstanding communication skills, with the ability to build instant and genuine customer rapport.
11. A great team player who is committed to the overall success of the team and the business as a whole; you’ll be passionate about growing and developing with the business.
12. Confidence to suggest improvements when you see them, to constantly better what we do and how we do it.
13. Ability to multi-task using several IT systems simultaneously.
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
14. You’re curious. You have a real desire to learn and create.
15. You’re relentless. You keep going even when it’s easier not to.
16. You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
#LI-Hybrid