Our client, one of the UK's leading biotech companies, are recruiting a Senior Customer Service Specialist to join a friendly, close knit team. This is a full-time temporary role, initially for 6 months, with excellent prospects to convert to permanent in 2026. The role focused on providing first class end-to-end solutions to a wide range of customer enquiries.
Key Tasks/Responsibilities for Senior Customer Service Specialist:
* Taking a lead role in the team, balancing regular customer enquiries with high level account management and dealing with issues and escalations
* Taking ownership of customer queries, mainly over email and phone, tackling a wide range of queries efficiently and effectively.
* Lots of communication and coordination with other departments in the business including logistics, sales, operations and finance as well as the other Customer Services teams dotted around the world as the company have a global presence.
* All the work is managed and logged in Salesforce, so you will be using this CRM software on a daily basis.
The ideal Senior Customer Service Specialist will be:
1. The best person for this job, will be someone who enjoys a varied job, working at pace, where no two days are the same.
2. We are keen to find someone who has a variety of Customer Service experience to draw on, so they can lend their knowledge to any given sit...