Pay Range: $28.88 - $38.51Responsible for the delivery of training content to include new hires, current staff including platform personnel, customer engagement, service, and other training initiatives. Ability to deliver content using various media and electronic delivery channels. Working in consultation with the Training Manager, the Training Associate reviews all content to ensure the learning objectives are clearly defined. These include but are not limited to technical/system training, job skills training, and compliance. Will assist the Training Coordinator with scheduling, room logistics, and material preparation. Maintains confidentiality of highly sensitive material.
Education/Experience
1. 4 year college degree or equivalent education/work experience.
2. Prior training experience and facilitation skills preferred with increased levels of responsibility.
3. Minimum 2 years of Retail Banking experience required.
Skills and Abilities
4. Supervisory experience preferred.
5. Excellent listening, communication skills are necessary.
6. Organizational, interpersonal and customer relation skills.
7. Ability to function in a fast paced, ever-changing environment.
8. Problem solving/decision making skills.
9. Critical thinker in the development and assessment of participant progress and course content.
10. Skilled in delivering instructional material appropriate to varying audiences.
11. Proficient in facilitating and delivering training through various channels as appropriate (in person, virtual, webinars, etc.).
12. Demonstrates a strong training aptitude
13. Proficient PC Skills.
14. Must possess a willingness to learn new systems in business areas for which the incumbent may have limited prior experience.
15. Position requires a confidence and positive attitude to master specific aspects of technology, systems, and policy and procedure. Will need to convey that knowledge and confidence to those receiving the information and skills.
16. Independent decision-maker.
Unique Job Characteristics and Requirements:
17. Travel less than 50%
18. Driver's License required
19. Reliable transportation required
20. Travel to various training sites throughout the footprint as needed which may involve overnight stays.
Tasks Performed:
21. 45% Primary responsibilities include the delivery of Retail Banking training content. Assist in the development and delivery of training programs designed to provide the necessary skills to all levels of retail banking positions to include: processing teller transactions, account opening, originating and closing loans, sales activities and best practices and customer experience. Identify and implement best practices for delivery of training to meet the needs of the various audiences that will be trained across our footprint. Deliver training programs as required.
22. 25% Assist in the evaluation of training content as needed to incorporate any new sales/service techniques, policy & procedure changes and/or system updates. Responsible for keeping content fresh, relevant and interactive for the audience. Assist in the design of any new training programs that have been identified by and under the direction of the Retail Training Manager.
23. 20% Supervise and evaluate the daily activities of participants while leading a class. Independent decision-maker on the assessment of participant's progress. Provide feedback on the participant's progress to their supervisor.
24. 5% Participate on committees in support of retail training needs. Attend various meetings at Bancorp and Territory/Market level as a liaison.
25. 5% Other duties as assigned.
Physical Requirements:
26. Communicate effectively with internal and/or external customers
27. Stationary 75% of time or greater
28. Move Objects to Maximum 10 lbs
Why Work at NBT
At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
Wellbeing
At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.
Community Involvement
NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
Culture
NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
Career Development
Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.
Total Rewards
NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.
Business Stability
NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.
Benefits for Full-Time Employees:
29. Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
30. Parental Leave: Six weeks of paid leave at 100% of your salary.
31. Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
32. Dental and Vision Coverage: Ensuring your overall health and well-being.
33. Flexible Spending Accounts: For healthcare and dependent care expenses.
34. Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
35. Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
36. Voluntary Benefits: Including hospital, accident, and critical illness coverage.
37. Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
38. Adoption Assistance: Supporting your growing family.
39. Tuition Reimbursement: Invest in your education and career growth.
40. Employee Assistance Program (EAP): Access to support and resources.
41. Pet Insurance: For all your furry friends.
42. Financial and Banking Services: Various banking services benefits and financial planning assistance.
Benefits for Part-Time Employees Working 20+ Hours/Week:
43. Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
44. Dental and Vision Coverage: Ensuring your overall health and well-being.
45. Voluntary Benefits: Including hospital, accident, and critical illness coverage.
46. Generous Parental Leave: Six weeks of paid leave at 100% of your salary.
Benefits for All Part-Time Employees:
47. Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
48. Paid Sick and Safe Leave: For your health and safety.
49. Employee Assistance Program (EAP): Access to support and resources.
50. Financial and Banking Services: Various banking services benefits and financial planning assistance.