Job title: Regional Operations Manager
Job Location: Ideal Candidates to be based in Birmingham or nearby surrounding towns - this is a regional role with hybrid working.
3 days per week on site*****
ABOUT THE ROLE -
1. Responsible for the delivery of operational, commercial and service excellence across a defined set of contracts.
2. The Regional Operations Manager will work closely with the Regional Sales Teams and Product Business Units adopting collaborating ways of working, growing our share of wallet and maximising our #ERIKSValue.
3. Responsible for their own, their colleagues and visitor’s health and safety within the operations under their scope, the Regional Operations Manager will be an advocate of and actively promote health and safety in line with ERIKS and Customer’s Health & Safety policies and procedures.
4. Responsible for between 6-10 on-site operations, the Regional Operations Manager will ensure their teams deliver exceptional customer service, through setting and maintaining high operational standards, meeting contractual obligations and developing customer relationships and improvement opportunities.
5. In support of the above, the Regional Operations Manager will provide ERIKS and Customer management teams with updates relating to Key Performance Indicators, Focused Improvement Projects and other supporting activities which help contribute to the excellent operational management of the Service Centres under their responsibility.
6. A positive role model for, and leader of his /her team, the Regional Operations Manager, will ensure that reporting team members have clearly defined roles and objectives, are fully trained in the supporting resources required to fulfil their role and are motivated to achieve the required standards of performance.
Working Hours:
Mon - Fri: 8.30am - 5.30pm
Weekly hours: 40
Breaks: 1 hour
Requirements:
7. Experience of managing high performance teams
8. Strong team player with a desire to support the delivery of common business goals
9. Sets and maintains high standards of work, experienced in the management and delivery of operational excellence
10. Monitors performance against deadlines and milestones
11. Strong leadership skills with a proven ability to inspire and motivate a team
12. Communication and inter-personal skills, including written, oral and presentational
13. Focuses on customer needs and satisfaction
14. Innovative and able to think outside of the box
15. Listens, consults others and communicates proactively
16. Takes account of a wide range of issues across and related to the organisation
17. Motivates and empowers others
Your offer:
And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:
18. 25 days plus bank holidays annual holiday entitlement
19. Ability to purchase an additional 5 days holiday subject to scheme rules
20. Contributory Pension Scheme
21. Bike to Work Scheme
22. Life Assurance
23. Up to 1 day’s paid leave to concentrate on your wellbeing
24. A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
25. Unlimited mental health support from qualified mental healthcare professionals
26. 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
27. Six 1-2-1 nutritional video consultations per year
28. Six 1-2-1 digitally delivered personal training sessions per year
29. 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
30. Physiotherapy — eight sessions a year shared between you and your partner
31. Medical second opinions
32. Savings and discounts for savings on weekly costs
33. On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
34. Company Sick Pay from day 1
35. Group Income Protection – after a period of sickness absence
36. Long service recognition
37. Free unlimited access to LinkedIn Learning
38. Free ERIKS Branded workwear
39. Free Eye tests
40. ERIKS is an equal opportunities Employer
41. Car or Car allowance
42. Private Health Care
43. Non Contractual Bonus
About us:
Hi, we’re ERIKS - a leading Specialised Industrial Service Provider.
We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.
Our mission is to make our customer’s industry work better.
We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service.
Which is where you come in!
Why ERIKS?
By joining ERIKS, you’ll be part of something special.
Being part of something special means more than just the work you do. It's the great people you work with, the support you receive from your managers, and the specialism that is at the core of everything we do at ERIKS.
Whether it’s development that is built around you and your career goals or the opportunity to be part of something much bigger than the team you join, it’s all here for you at ERIKS.
What are you waiting for? We can’t do it without you!