Package DescriptionAs an Administrator you'll be part of our valued team based at ourLeicestershire & RutlandSexual Health Hub.You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:A salary of £23,875.00 - £24,465.00 dependent on experience, pro rota with access to our group pensionFree tea, coffeeand milk at your base locationMembership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to youAccess to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest ratesOnline and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counsellingAccess to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning EnterpriseAn open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each yearJob IntroductionWe have an exciting opportunity within our Leicestershire & Rutland Sexual Health Hub for an experienced and enthusiastic administrator to join our friendly and welcoming team!As part of your role as an administrator, you will assist with the provision of the Sexual Health Hub and contribute to the effective running of the clinics through the delivery of administrative tasks.In the role you will directlysupportthe service by maintaining administrative systems and procedures including reception duties, back-officesupportincluding minute taking, manage incoming calls from to the 'Single Point of Access' (SPA) and action as required and through direct patient contact.You will be proficient in the use of computerised systems for booking and tracking all types of patient appointments and patient electronic records, ensuring this function is co-ordinated and updated accurately and in a timely manner and will work in conjunction with the clinical, non-clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.This is an 18.5 hour role, flexibility is required for this role to cover the clinic's opening times over weekends and evenings, including 1 Saturday.This role may close earlier due to receiving a high number of applicants.Main ResponsibilitiesResponsibilities will include:Reception desk duties including greeting and registering patients, booking appointments and handling general enquires from patients, other healthcare professionals and the public where appropriateUse the Lilie patient management system to book, register and track patients through the serviceTo ensure telephone enquiries from the SPA are dealt with in a polite and courteous mannerTo work in line with HCRG Care Group's organisational values and behaviours framework, in addition to maintaining our local and regional guidelinesMaintain a safe environment for patients, staff and visitorsTo participate in service developments for the administrative team and support clinical teams where requiredTo support the Administration Team Lead in the day-to-day operational functions of the Sexual Health Hub and undertake any office duties to ensure the efficiency of the administrative service is maintained at all timesA full list of responsibilities can be found in the attached job description.The Ideal CandidateThe Ideal Candidate will have / will be:Educated to GCSE level or equivalent in Maths and EnglishAble to work collaboratively with others and form good working relationshipsMature and professional approach to Sexual Health issues when dealing with patientsAble to organise and prioritise own workloadAble to communicate effectively and in an appropriate manner with individuals and groups at all levelsAbility to multitaskOpen and honestDemonstrate a sound knowledge of administration/reception rolesExperience of working as part of a multi-disciplinary teamFull UK driving licence and access to a carYou will also need to beconfidentusing IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.Other Requirement:Must be flexible in regard to evenings and weekends in accordance with the needs of the service including clinic outreach and spoke venues, and the ability to travel across the localities.While not essential, it is desirable to have experience working with SexualHealth Services or other health settings such as GP surgery and to have experience of using the Electronic Patient Records.About the CompanyWe change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you'll work for is part of HCRG Care Group Holdings Limited and by applying for this job we'll need to process and hold information about you.If you would like to know a little more about how we use your information, please see our website's privacy policy.