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Customer Success Manager – SaaS (gaming) – Up to £60k + bonus (OTE £80k) – Hybrid working from London office.
Our client, an exciting, rapidly growing SaaS start-up, are looking to onboard an ambitious, proactive and highly organised Customer Success Manager/Account Manager to join their thriving, team!
This is a hybrid role working at least 3 days from their London office per week, plus regular international travel and offers some great benefits, including growth and development opportunities.
As Customer Success Manager/Account Manager you will be the primary point of contact for our client’s high value accounts, building strong long-term client relationships, identifying growth opportunities and delivering exceptional service. This is a fantastic, varied role, where you will be responsible for client relationship management, the growth and retention of existing clients, as well as project/campaign management, liaising closely with internal teams, tracking and managing deliverables, plus reporting and analysing results.
What do I need?
* Proven experience in client facing account management or customer success roles, ideally within SaaS
* Experience of managing high volume, high value accounts.
* Excellent communication and presentation skills
* An organised, detail focussed approach with ability to manage multiple client accounts
* Confident working with budgets and reporting
* A positive, forward-thinking attitude.
* Ability to thrive in a fast-paced start-up environment.
* Open to regular international travel
* Experience or working in the gaming, casino or loyalty-based promotions ideal but not essential
If you’re an ambitious, confident Account Manager, Customer Success specialist, ideally with SaaS experience, send us your CV today!
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Spotlight Recruitment is an Equal Opportunities Employer. Our focus is to ensure we're inclusive every day, helping our clients to recruit and build organisations that reflect modern society and celebrate diversity in all its forms. We want our candidates to feel that they belong and can be their best, regardless of background, identity or culture and we especially welcome applications from under-represented groups.
If you need any adjustments to support your application, such as information in alternative formats or special requirements for accessibility, please contact us and we’ll do everything we can to help. This information will be treated as confidential and used only for the purpose of determining any adjustments you may need for the interview process.
To ensure that your application is reviewed quickly by the right Consultant, please apply directly via the LinkedIn advert.
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