Job Description
The Duty Manager will join a small team at Stoke Bruerne and be responsible for supporting the Visitor Services Manager in developing and delivering a world class visitor experience while delivering the vision and goals of the visitor destination. Visitor expectations will be exceeded wherever possible to increase dwell time, repeat visits and the generation of new audiences so commercial targets can be met. The post holder will ensure that the staff and volunteer teams on shift will be fully briefed, highly motivated and well trained to deliver exceptional service levels. This role is key in maximising income and profitability as well as delivering new business opportunities.
The Duty Manager will support a range of specific operations as required by the Visitor Services Manager such as supporting the shop/café, museum and events. This includes leading the day to day running of these areas, stock control/ordering/cashing up as well as providing training and briefings for the daily teams (colleagues and volunteers). This role will also have accountability for delivering safe daily operations and will report any compliance issues to the manager.
This post line manages a team of visitor experience staff and volunteers who works across the site, this also includes an Events Team who lead and deliver the annual activity programme. The Duty Manager will also support internal and external partnership projects based at site including events run by colleges and delivered by students of different ages and capabilities.
The charity has fundraising targets to achieve so the Duty Manager will play an integral part in delivering those and optimising opportunities in Stoke Bruerne.
The post holder will enjoy working with people, be dynamic and creative with an ambition to deliver new activities and initiatives that set new standards at the museum.
Working structure
The health and safety of our colleagues and visitors is of the highest importance and the Duty Manager will ensure the highest standards are maintained at all times, promoting the Trust’s values and behaviours. The role acts as Duty Manager on a rota basis over a flexible 7 day rota.
This flexibility is very important in order to be certain that we can respond to site needs when they occur. Please only apply if you are happy to work an average of 37 hours a week on a rotating shift pattern, with some emergency call out expected.
About the role
Key accountabilities:
\t
* Manage a small team of staff and volunteers that will deliver excellent customer service across the site including retail, food & beverage, events, interpretation, tours and talks.
\t
* To be visible when on shift, be pro-active to anticipate issues before they arrive; be meticulous with the details of how a heritage attraction should be presented each day.
\t
* Embrace a sense of theatre to present a ‘performance‘ to our visitors each day – high standards in cleanliness, maintenance, interpretation, displays, activities, an amazing welcome and thank you goodbye.
\t
* Support the site’s operational volunteer teams ensuring that they have an enriching experience and can work flexibly across the site.
\t
* Work with a range of groups and partners including colleges to run the day to day site operations including the kitchen/café and shop.
\t
* Assist the Manager to exceed the business plan objectives and KPI’s and any variations with action plans to address and variations.
\t
* Deliver activity that supports the Trust’s charitable aims and generate donations (cash and contactless).
\t
* Support visitor experience programming with innovative, flexible and seasonal ranges, menus and promotional offers over a whole year, create and deliver promotional packages with local business to increase spend.
\t
* Support on compliance with all relevant legislation and Trust rules including Food Hygiene standards financial management and internal procedures to minimise risk.
\t
* Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required; liaise with other operational teams, contractors, the Trust management structures as necessary for the execution of works.
\t
* Work flexibly over a 7 day rota.
\t
* Always display the Trust values and behaviours.
\t
* Maintain procedures that will ensure all legal, financial, maintenance and safety standards are met. Ensure all risk assessments and method statements are in line with the Trust’s Health and Safety Policy and standards.
\t
* Ensure that diversity and inclusion are integrated into all aspects of Trust life and promote inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values.
About you
Technical:
\t
* Proven experience in a similar role i.e. supervisor/team leader in a shop/café, museum and/or events environment.
\t
* Proven experience in a visitor attraction customer service environment.
\t
* Direct sales experience, handling cash and the application of appropriate procedures.
\t
* Budgets, forecasting and management reporting.
\t
* Leading and motivating teams; directing, prioritising and delegating daily tasks.
\t
* Experience leading volunteers, desirable.
General:
\t
* Valid driving licence.
\t
* IT proficiency including Microsoft Office, Outlook.
\t
* Ability to work flexibly, in accordance with business demands, to multitask, and prioritise work and as part of a duty rota.
If you have any questions about the role please contact CRT.recruitment@canalrivertrust.org.uk
We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.
What we offer
In addition to your annual base salary of £25,163, we also offer, a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits we are also open to flexible working arrangements. Our other benefits include:
\t
* Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%.
\t
* 25 days paid holiday (plus paid Bank Holidays), increasing to 30 days after 5 years.
\t
* Home working status with ‘hub’ facilities available should you need the flexibility to work outside of home.
\t
* Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters.
\t
* Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme.
\t
* 2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc.
\t
* Free fishing facilities across our canal network.
All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.