It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK.
The role involves working a variety of hours that change on a rotational basis, including evenings, weekends, and bank holidays, but no night shifts!
This role is for up to and including full-time hours (37.5 hours per week/75 hours per fortnight), to be agreed at the offer stage.
Main duties of the job
Are you a people person who loves making others feel comfortable and supported? If you're someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you!
You don't need a healthcare background; experience in retail, hospitality, customer service, or even volunteering is just as valuable. If you've worked in a team and know what it means to go the extra mile for someone, we'd love to hear from you.
Bring your positive attitude and enthusiasm for delivering a great experience, and we will provide all the training you need. In this role, you'll learn practical healthcare skills and take a step into the NHS.
You'll be the friendly face that greets our donors, supports them through the donation process, and makes sure they leave feeling good about their experience.
You'll also keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session.
You'll get the opportunity to drive our equipment lorry (don't worry, we will give you full training for that!).
It's a hands‑on, active role with some lifting and moving, so you'll need to be comfortable working on your feet and as part of a supportive, close‑knitted team.
If you're ready to build a meaningful career, gain valuable skills, and make a real difference, we can't wait to welcome you on board!
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK.
We play a unique and special role in the NHS by helping people do something extraordinary‑ donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their careers, too. Three small words, one big difference—Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Job responsibilities
In this role, you will greet donors, support them through the donation process, keep accurate records, handle blood products safely, and ensure smooth sessions. You will also be responsible for driving our equipment lorry with full training provided.
What we offer
* 6‑week training period to fully prepare you for your career with us, including your Skills for Healthcare Certificate.
* Rotas published 6 weeks ahead of time.
* No night shifts.
* Payments for unsociable hours, overtime, meal and driving allowances where applicable.
* Flexible working options we promote flexible working where the role allows. We're happy to discuss what flexibility might look like for you.
* Generous annual leave—27 days annual leave (pro‑rata for part‑time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years.
* Inclusive pension scheme—the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information‑about‑nhs‑pensions
* Supportive learning culture—we've fostered a culture of continuous learning where colleagues are well‑led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
* Health and wellbeing support—we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
Qualifications
* Have a good standard of numeracy and literacy.
* Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
* Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted).
Experience
* Have experience of dealing with the public.
* Have experience of delivering a quality customer service.
* Be willing to learn new technology skills and undergo digital training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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