Main area Patient Access Grade NHS AfC: Band 2 Contract Permanent: 37.5 Mon-Fri Hours Full time - 37.5 hours per week (37.5 Mon-Fri) Job ref 418-COR0944-CW
Employer Bedfordshire Hospitals NHS Foundation Trust Employer type NHS Site Bedford Hospital South Wing Town Bedford Salary £24,465 per annum pro rata Salary period Yearly Closing 13/10/2025 23:59
Outpatients Receptionist
NHS AfC: Band 2
Job overview
Applicants are invited to join the Outpatient Reception Team at Bedford Hospital. The post holder will embody the THRIVE values and will have experience in a similar role. Knowledge of patient record systems/data bases with proven experience, plus previous admin/clerical experience. Applicants should ideally have experience of healthcare services.
Well-developed Interpersonal skills – able to converse in a positive manner at all levels. Be dependable with a flexible attitude to work and able to work on your own initiative. You must possess strong organisational skills, be able to deliver objectives within an agreed timeframe, excellent people and communication skills to maintain effective communication links, and have a flexible approach to the evolving needs of the service. It is essential that you possess excellent keyboard skills and experience of administering data bases.
We are currently have available 1 full time post at 37.5hrs per week and 2 part time posts 1x 25.5hrs per week and 1 x32.hrs per week.
Main duties of the job
The post holder will have day to day responsibility for the administration of the relevant Patient Information system and the Reception area. They will work as part of a team providing front line administration services to the department, welcome patients and visitors to the department, the booking of outpatient appointments, ensuring medical notes and appropriate documentation is prepared and available for all clinics, answering the telephone to both internal and external callers and arrange patient transport as required. You will need to be physically fit and able to lift.
This is a busy area with a high throughput of work and staff are required to work efficiently as part of a team whilst maintaining courtesy, tact and diplomacy at all times. All team members are expected to work in all areas of the Trust.
Ensure that the Reception area is well maintained and welcoming at all times.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Detailed job description and main responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.
Main responsibilities:
* The post holder will welcome patients, relatives and visitors to the department and provide advice or guidance, information or assistance as appropriate.
* They will work as part of a team providing front line administration services to the department, welcome patients and visitors to the department, the booking of outpatient appointments, ensuring medical notes and appropriate documentation is prepared and available for all clinics, answering the telephone to both internal and external callers and arrange patient transport as required.
* Well-developed interpersonal skills, remaining composed at all times.
* Show empathy when dealing with emotionally distressed patients or those receiving bad news.
* Be able to concentrate whilst working in a busy, potentially noisy environment.
* Prepare all relevant documentation for clinics, making sure patient labels, new referrals and results are all available in the patient’s notes.
* Liaise with consultants and secretaries regarding queries with clinics and copies of referral letters.
* Ensure PIMS is fully maintained, all patient information up to date and clinics are appropriately cashed up and patients added to waiting lists where appropriate.
* Ensure that the Reception area is well maintained at all times, this may involve liaison with Domestic and Estates departments.
Person specification
Qualifications
* Good standard of oral and written English GCSE or equivalent
Experience
* Experience in Customer Care
* Experience of using databases
Knowledge
* Knowledge of filing/record keeping
* Excellent communication skills – written and verbal
* Evidence of working in a multidisciplinary team
* Demonstrates a knowledge of confidentiality issues and able to work within requirements of Data Protection
* Use of Hospital PiMS
Personal Skills
* To work in other areas of the department and trust when required
* Self-awareness of assets and limitations
* Ability to prioritise workload
* Willingness to undertake training as required
* Demonstrates the ability to adapt and change within a working situation
It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
All new staff will be subject to a probationary period covering their first six months in post.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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