Are you an organised professional with a compassionate approach, looking to build your career in a respected law firm?
Laceys Solicitors, a long-established and forward-thinking law firm based in Bournemouth, is seeking a full-time Mediation & Litigation Assistant to join their highly regarded Family & Mediation team, while also providing support to the Dispute Resolution team when required.
About Laceys
At Laceys, we are known for our friendly culture, strong professional reputation, and high-quality legal services across a broad range of practice areas. Our Family and Dispute Resolution teams work closely together to support clients through some of life's most challenging moments, offering trusted legal advice alongside specialist mediation services.
The Role
As a Mediation & Litigation Assistant, you will provide essential administrative and client support across both mediation and litigation matters. You will be a key first point of contact for clients, guiding them with empathy and professionalism through the early stages of their legal journey.
Your responsibilities will include:
* Handling enquiries and referrals, providing a warm and professional first impression of the team.
* Explaining the mediation process and answering client questions, often over the phone.
* Coordinating appointments, sending correspondence, and managing logistics.
* Carrying out conflict checks, preparing quotations, and taking initial instructions.
* Supporting client communication throughout mediation.
* Assisting with Legal Aid assessments and related administration.
* Setting up, maintaining, and closing electronic legal files to LEXCEL standards.
* Conducting research and gathering information under supervision.
* Drafting letters and documents, supporting billing processes, and assisting with audits.
* Helping improve internal processes and supporting the training of new colleagues.
No two days will be the same. This role combines client-facing interactions, varied administrative work, and valuable exposure to both mediation and litigation practices.
About You
We are looking for someone who is enthusiastic, proactive and committed to delivering an exceptional service.
You will bring:
* GCSEs in Maths and English (minimum).
* Strong administrative skills and confidence using MS Office.
* Experience using case management systems (an advantage).
* Resilience, well-organised, and attention to detail.
* Strong communication and interpersonal skills.
* Ability to work independently as well as part of a supportive team.
* A genuine interest in family law, dispute resolution, or mediation.
* Previous legal or professional office experience (preferred).
Why Join Us?
* Generous holiday, 25 days plus statutory bank holidays.
* Your birthday off
* Contributory pension scheme after 3 months.
* Strong health & wellbeing support, including occupational sick pay, income protection, Occupational Health access and funded counselling sessions.
* Canada Life 'WeCare' app with 24/7 online GP, mental health and wellbeing services.
* Healthcare cash plan covering everyday health costs plus retail and gym discounts.
* Discounted legal services (20% off after probation) and a free basic Will.
* Learning & development funding and in-house training opportunities.
* Active Social Committee organising fun staff events and wellbeing initiatives.
If you are motivated, compassionate and eager to grow within a successful legal team, we'd love to hear from you.
Apply now and take the next step in your legal career with Laceys Solicitors.
Job Types: Full-time, Permanent
Pay: From £24,420.00 per year
Benefits:
* Cycle to work scheme
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
Work Location: In person