Are you a people person with excellent communication skills? Do you thrive in a dynamic and customer focused environment? If so, we're recruiting for the perfect Customer service role for you. You'll be joining a small, friendly, dedicated and supportive customer service team who work in modern offices. Please find all the details below: Job Title: Customer Service Specialist Location: Ashford, Kent Salary: £24,000 - £25,000 Duration: 6 month FTC Hours: Monday - Thursday 8:30am - 5pm with 45 minutes for lunch, Friday 8:30am - 3:30pm with 1 hour for lunch Hybrid working: Yes once fully trained, 3 days in the office, 2 days working from home Benefits: 25 days annual leave + Bank holidays, 28 days annual leave after 5 years service Matched pension contribution of 6% 4x Life Assurance Free lunch everyday Easter eggs, Christmas hampers, Yoga classesAs a Customer Service Specialist your duties and responsibilities would be to: Provide professional, pro-active support to customers Process and manage customer orders, ensuring that queries and complaints are managed efficiently Build effective and pro-active relationships with customers Deal effectively with all customer calls and emails, investigating, logging, and responding to queries, ensuring escalation as required to resolve them in a timely manner Pro-actively contact customers to provide order and delivery status updates Manage and respond t...