Overview
Job Purpose: Lead and manage the day-to-day operations of the Family Centre provision to support families with children and young people aged 0-19 years (up to 25 years with disabilities and additional needs) that are identified as the most need of support or have emerging needs. Management of the implementation of the Surrey County Council Families First specification for Family Centres and Family Resilience Support provision.
Responsibilities
* Monitor the Manager's in-tray, triage referrals, ensure contact with families providing management oversight and comply with all elements of Early Help Module (EHM) Practice standards for Child Records - Family Centres and Family Support Programme guidance.
* With the Family and Youth Manager to devise and review the service delivery plan including emerging needs groups and partnership working with HomeStart East Surrey and other agencies.
* Use Tableau data and Outcome tools to plan service delivery.
* Show evidence of the impact of the support that is provided and record this on Early Help Management System (EHM), Outcome Stars and other systems as appropriate.
* Work with the Head of Finance, Head of CYP and the Youth & Family Service Manager to manage the budgets of the Family Centre and consider other sources of revenue.
* Manage Senior / Family Support Workers, Admin and other associated staff within the Family Centre and Family Support provision providing regular line management supervision, annual appraisals, and case supervisions.
* Lead a team to ensure family support is delivered effectively and liaise with other local Family Centre and Family Support staff agencies and partners to plan, monitor and evaluate services.
* Lead and manage the day-to-day operation of the Family Centre and Family Support service developing partnerships and embedding working protocols with relevant partners, to deliver a range of targeted, integrated early childhood services to meet the identified needs of families in line with the core purpose.
* Lead, manage and deploy Family Centre and Family Support staff ensuring effective, Safer Recruitment, performance management, support, professional supervision, and training including SCC mandatory training are in place.
* In partnerships with key partners, including Surrey CC Children's Social Care, identify and support families most in need to access appropriate activities and services to reduce the need for specialist services in line with Family Resilience principles.
* Manage the collection and analysis of national and local data in partnership with the local authority and partners, to evaluate and demonstrate the impact of the children's centre services and inform future planning using Early Help Management system (EHM) and other evaluation tools such as Outcome Stars.
* Lead the completion and review of the centre performance monitoring process (PMF), coordinating contributions from the advisory board, relevant partners and stakeholders and reporting on centre progress to the Youth and Family Manager, Head of Children and Young People, YMCAES internal groups including the CYP Advisory Group, and Surrey County Council Performance Management Conversations.
* Manage financial resources efficiently and effectively prioritising, allocating and monitoring funding to ensure value for money throughout family support provision.
* Work alongside other YMCA East Surrey Children and Young People managers to share good practice.
* Ensure YMCA East Surrey's policies and procedures are followed at all times, including safeguarding, health and safety.
* Any other duties are required to be performed within the grade and renumeration of the role.
* Ensure that all activities demonstrate the values and culture of YMCA East Surrey.
* YMCAES is committed to safeguarding and promoting the welfare of children and young people/adults at risk. This role will require an enhanced DBS disclosure and training up to DSL level. We require you to understand and demonstrate this commitment and attend any required training.
Requirements & Benefits
* Hours of work: 35 hours per week. Monday to Friday 9:00 - 17:00 (1 hour lunch break).
* Salary: £34,278 - £38,563 per annum.
* Benefits: Free Gym Membership (fitness centre in Redhill) and half-price YMCA childcare for dependents; Free Parking at delivery site; Bike to Work Scheme; YMCA East Surrey pension scheme (details available on request).
* Closing date & interviews: 24th October 2025; Interview date: 31st October 2025.
Safeguarding & Compliance
There is a commitment to safeguarding and promoting the welfare of children and young people/adults at risk. Requires enhanced DBS disclosure and training up to DSL level as part of the role.
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