Job Description
Job Title: Concierge
Location: St Andrews, Fife
Contract: Casual
Our Front of House team are the greatest ambassadors for our resort, delivering a courteous and welcoming greeting to every guest who passes through our doors, and playing an integral part in their experience here at the Fairmont St Andrews and surrounding area.
Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.
Key Responsibilities:
1. Deliver a courteous and welcoming greeting to all guests arriving or departing from the resort, providing a smooth and friendly check-in/check-out service
2. Assist guests with luggage to/from rooms and vehicles
3. Assist with all aspects of travel arrangements for guests, including bus and taxi reservations
4. Develop strong and loyal relationships with both repeat and new guests, anticipating their needs and delivering top-class service
Qualifications:
* Bright, engaging, and warm personality
* Desire to continually enhance guest experience and promote the resort and local area
* High standards of grooming, presentation, and professionalism
* Highly motivated and ambitious, with pride in their work
* Collaborative team player with excellent communication skills
* Willingness to learn, develop, and progress within the resort
Additional Benefits:
* Staff shuttle service to/from St Andrews
* Complimentary staff canteen
* 50% discount in our Food and Beverage outlets
* Employee rates for Spa treatments and green fees
* Access to gym and pool facilities
* Opportunities for growth and development
* On-the-job training
* Regular social events
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