Job Description
The Soft Services Supervisor manages the day-to-day delivery of soft services at the Weybridge site, including cleaning, reception, and messenger teams. You will lead a diverse team to deliver significant improvements in service performance and quality.
The role requires building effective relationships with ISS staff, Defra stakeholders, and suppliers to foster a one-team approach delivering world-class services.
You will also focus on meeting and exceeding agreed service levels, supporting a positive workplace culture and enhancing client satisfaction.
Key Responsibilities
1. Act as primary point of contact for all soft services, representing Defra & ISS with expert knowledge and ownership of related tasks.
2. Oversee delivery of cleaning (day/evening), pest control, grounds maintenance, mail/messenger, reprographics, fleet management, and reception services.
3. Ensure soft services comply with contractual requirements.
4. Line-manage staff, covering all HR and P&C functions (recruitment, absence, performance, development, and training).
5. Manage HSE documentation for soft services (risk assessments, SOPs, COSHH).
6. Maintain personal and team compliance with Defra/ISS and legal HSE standards.
7. Oversee site time and attendance, managing daily arbitrations, sickness, holidays, and absences.
8. Handle soft services purchase orders, goods receipting, and invoice approvals.
9. Maintain a clean, safe, and presentable ISS office; ensure visible leadership and monitor quality standards (cleanliness, comfort, building fabric, etc.).
Professional and Personal Competencies/Qualifications
Experience:
10. Experience in soft services FM, particularly cleaning.
11. Experience managing multi-faceted teams.
12. Strong understanding of cleaning processes and standards.
13. Experience working in high-profile or sensitive environments.
14. Proven ability to manage multiple stakeholder demands and tight deadlines.
15. Proficient in Microsoft Office applications.
16. Strong knowledge of health & safety processes, procedures, and compliance.
Skills & Attributes:
17. Strong people management skills to support and motivate the team.
18. Flexible and adaptable with a positive attitude toward innovation and change.
19. Results-driven with a focus on achieving targets.
20. Excellent communicator at all levels.
21. Committed to compliance and following policies and procedures.
22. Ready to hit the ground running and take ownership from day one.
23. Willing to support the team and assist on the floor when needed.
24. Shows respect and professionalism toward all individuals, regardless of role.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.