Job Description
2nd Line Support Engineer
Location: Fully Remote
Day Rate: £190 per day (Outside IR35)
Contract Length: 3 months
Our client, a leading managed service provider, is looking for a 2nd Line Support Engineer to support a busy service desk environment. This role offers the opportunity to work across a broad range of cloud-based technologies, with a strong focus on Azure, supporting multiple clients in a fast-paced setting.
What you’ll do
* Provide 2nd line technical support across infrastructure and cloud environments
* Troubleshoot and resolve escalated incidents and service requests
* Support and administer Microsoft Azure environments
* Work across user, device, and access management within cloud platforms
* Collaborate with 1st and 3rd line teams to ensure timely issue resolution
You’ll work closely with service desk teams and wider technical specialists to deliver a high standard of support across a varied client base.
What we’re looking for
* Proven experience in a 2nd Line Support role within an MSP environment
* Strong hands-on experience with Microsoft Azure
* Solid understanding of Microsoft 365 and cloud technologies
* Experience managing and resolving tickets in a service desk environment
* Strong troubleshooting skills across Windows environments
The ideal candidate will bring a proactive mindset, strong communication skills, and be comfortable working in a fast-paced, client-focused environment.
Why join?
* Fully remote contract
* Immediate start available
* Opportunity to work with a variety of clients and technologies
* Outside IR35 engagement