Your new role
Southend’smissioning Directorate are looking to appoint a full-time Quality Support Officer in a fixed-term capacity until Aug 2027.The Quality and Improvement Team are responsible for ensuring that all providers deliver care services to adults in relation to the Care Act. 2014 and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3) (as amended)These quality checks arepleted before adults are placed and then continue to be monitored to improve the quality of care being delivered to individuals within the Southend area.The new Officer will be required to provide administrative support for the quality team, and to support the team with the improvement of the quality of care and support experienced by the residents of Southend City.You will provide support with the inspection of services and the PAMMS validation process, along with taking accurate minutes for internal/external meetings as well asplying data and information toplete accurate reports. You will also monitor service emails and process service invoices, along with booking venues for events and meetings and liaising with internal and external colleagues.Within this position, hybrid working opportunities are available. However, you are required to be on-site at the Civic Centre a minimum of 2 days a week.
What you'll need to succeed
To be shortlisted for this position, you must have GCSEs in Maths and English and be an advanced administrator, with a proven background within the health and social care sector. You are required to have experience of collecting/collating information, working with finances and taking notes during meetings and action them.You are required to have strong IT literacy skills, particularly in Excel, Word and PowerPoint, and have the ability to analyse, interpret and assess data and information and produce clear reports.There will be Excel and Word testing at the interview stage.
What you'll get in return
When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They aremitted to ensuring that you are supported in this varied and challenging role with the appropriate level of training.