Location: The Bay Filey, Yorkshire
Role: Accommodation Manager
Hours of work: 40 Hours - Weekends Required
Salary: DOE
What we need in a nutshell
We’re looking for a confident and capable Accommodation Manager to lead and motivate the team that cleans, prepare and stocks our accommodation to the highest of standards for our guests. You’ll be overseeing all our accommodation, ensuring that the guest experience is outstanding, and contributing to the strategic development of our holiday offer.
Who are we?
Part of the Away Resorts family we are shaking up the Great British holiday.
Want to find out more about our holidays? Check out our website.
What you’ll be doing
You’ll be leading, managing and developing our accommodation team to deliver an exceptional guest experience with sparkling, well-equipped accommodation. This includes:
1. Recruiting, managing and developing a large department that includes a management team, cleaning team leaders and accommodation cleaners
2. Ensuring our guest accommodation is ready for arrivals and to the highest of standards
3. Working together with other managers in the park and centrally to ensure an exceptional guest experience
4. Coaching and helping Team Leaders resolve guest issues in a way that makes everyone feel good
5. Contributing to the strategic direction of the company and the park from the perspective of the accommodation offer
6. Managing and controlling budgets and identifying and implementing cost savings
7. Championing and implementing Health and Safety policies to ensure team and guest safety
One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too.
Skills, experience and qualities you’ll need
We are looking for a high-calibre manager who can demonstrate the following:
8. A good level of general education
9. Experience of managing and leading a team
10. The ability to manage performance issues and conflict situations assertively and with empathy
11. Exceptional communication skills and able to adapt style to people at all levels
12. A strategic mindset and a strong focus on customer service delivery
13. A forward-thinking outlook and open to new ideas
It’s the icing on the cake, but not essential, if you have an NVQ in hospitality, customer services or tourism, have worked in a similar role on a holiday park and have coaching and mentoring experience.
We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a and see if you fit the bill.
What we can offer you
This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including:
14. Competitive Pension
15. Temporary Accommodation up to 3 months
16. Bonus Scheme
17. Life Insurance
18. Discounts on Away Resorts Holidays
19. On Park Discounts
20. Awards and Recognition