Are you experienced in cash products and are passionate about relationship management? Then you found the right position for you!
As a EMEA Cash Agent Bank Network Manager, within the Network Management team in the Commercial Investment Bank Digital & Platform Services organization, you will be responsible for managing J.P. Morgan’s Lines of Business (“LOBs”) relationships with their network of Agent Banks (Cash Agent Banks). With c 200 employees, the Network Management team is located in London, Bournemouth, Brooklyn, Delaware, Tampa, Hong Kong, Singapore, Mumbai & Hyderabad to provide coverage of markets and selected clients.
Job responsibilities
* Manages all aspects of Agent Bank relationships in selected markets
* Maintains strong relationships with the lines of business and other partners, being able to articulate the key business strategies and requirements
* Maintains deep understanding of the markets assigned and strong ability to apply knowledge to support the Business and client needs and strategies – identifying solutions and delivering required outcomes
* Provides thought leadership around market and regulatory change, having a deep understanding of how this will impact the Businesses and clients
* Is accountable for the delivery of Agent Bank change in assigned markets, identified via the due diligence process, and business and client needs
* Ensures market information review requests are expedited to ensure swift delivery to Businesses and clients
* Responds promptly and effectively to any market specific enquiries and escalations received from Businesses, clients, and Network Management colleagues
* Represents Network Management in new business initiatives (NBIs), to evaluate and identify risks associated with new / prospective engagements, products, or businesses
* Participates in and contribute to committees and governance forums as required
* Contributes to special projects and initiatives as needed as required and potential to represent J.P. Morgan at Industry level
* Acts as main point of contact for management of crisis events impacting the covered markets, communicating, and coordinating activities across stakeholders and partners
Required qualifications, capabilities, and skills
* Experience with cash products, liquidity management and payment processes
* Strong experience in TPO, risk, control, and regulatory management
* Strong relationship management, influencing, and negotiation skills
* Strong communication, interpersonal, and project management skills
* Ability to “join the dots” and evidence good judgment under pressure
* Ability to identify and negotiate innovative solutions to challenges and issues
* Self-motivated with a strong ability to work across the global Network Management team and across J.P. Morgan, developing partnerships with the LOBs and functional areas such as Compliance, Legal, Risk and Technology
* Attention to detail combined with an ability to absorb information and develop a strategic approach including ability to commercialize strategic initiatives
* Strong analytical skills, particularly with regard to assessing risk
* Strong team player, able to multi-task and work under pressure in a dynamic business environment
Preferred qualifications, capabilities, and skills
* Previous Network Management experience
* Previous experience in cash related products and services
* Previous experience working with agent banks and and FMIs
* Financial services background
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