Description As a Performance Analyst, you will work with the contract helping to ensure that we are running at our operational optimum. Working with the back office and operations team, you will extract and translate data from a variety of sources; enabling and supporting the team to make informed decisions to guide business improvement and efficiency. This role will enable data driven decisions, supporting us to reach our performance obligations on the contract. Key Responsibilities
We are looking for someone to extract and translate data to identify areas of improvements and concerns in our operational contracts; supporting the provision of appropriate strategies of business improvement
We are looking for someone to identify trends within our performance and lead small projects to tackle and resolve issues
We are looking for someone to work side by side with our Head of Program and Performance to ensure our operational teams are provided with the data to drive contract productivity.
We are looking for somebody to build a close relationship with the client to help drive forward their targets and improve customer performance
We are looking for someone to be flexible due to adhoc requests which come in daily from different departments
We are looking for someone to help improve data accuracy from a commercial perspective to reduce our level of WIP on the contract
We are looking for someone to undertake research and collect data to better analyse outcomes
We are looking for someone to regularly monitor business performance; interpreting this data into visually engaging management reports
We are looking for someone to attend weekly performance meetings, supporting the Operations team with the communication and visualisation of performance data
We are looking for someone to develop and promote good data governance and analytical rigour; presenting conclusions to a range of stakeholders
We are looking for someone to produce and present statistical information clearly and concisely against a range of Key Performance Indicators
We are looking for someone to conduct quality audits of ongoing and completed works across the contract; liaising with local data owners for general performance and feedback
We are looking for someone to ensure the accurate submission of complete performance reports
We are looking for someone to produce Process maps to identify business improvement opportunities
Experience and Qualifications
Technical understanding of data development, transformation and modelling
Proven experience in developing data capture solutions
Proven experience of using visualisation tools, such as Tableau
Excellent communication skills, with the skill of conveying complex data visually and concisely to a range of stakeholders
Salary and Benefits We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.