As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us.
We are looking for a proactive and motivated individual who is passionate about achieving results and has the ability to meet shop goals and targets. You will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in.
Key Responsibilities:
* Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
* Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
* Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
* Adapting to different situations while remaining customer-focused
* Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer:
* Competitive salary including pay increase after
* Performance Bonus & Promotional rewards
* Annual & Quarterly rewards
* Flexible work patterns
* Family Leave (Adoptive, Parental Leave & Wedding Leave)
* Company Sharesave Scheme (discount on Flutter Shares)
* Life Cover
* Company Pension Scheme
* Company Sick Pay
* Birthday Leave
* Employee Assistant Programme (including up to 6 free counselling sessions)
* Financial Wellbeing platform – NUDGE
* Company Social Events
* Groupon Discount Scheme
* Eyecare vouchers
We’re proud of our 4 Values: Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply.
Paddy Power is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a workplace that is free from discrimination and harassment.
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