40 hours per week (Mon-Fri - 08:30-17:00)
Lead people. Improve service. Make things work better every day.
Manheim Vehicle Services, part of Cox Automotive, supports customers across the automotive sector with high-quality vehicle preparation and remarketing services. We’re growing, our customer base is expanding, and we’re looking for a Customer Service Delivery Manager to lead on-site service delivery and help take our operation to the next level.
This is a hands‑on leadership role, ideal for someone who enjoys being close to the operation, leading and supporting a live operational team and working directly with customers to keep things running smoothly.
Why Join Us & What’s In It For You?
As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:
* Option to buy additional holiday days
* Your birthday off every year - paid
* One annual Well-Being Day for you to relax and recharge
* One paid Charity Day to give back and support a cause that matters to you
* Opportunities for career progression across the Cox Automotive network
About the Role
As a Customer Service Delivery Manager, you’ll take ownership of day‑to‑day service delivery on site. You’ll lead and motivate the team, keep customers happy and make sure work is completed safely, accurately and on time.
You’ll work closely with the Operations Manager and other internal teams to spot issues early, improve processes and create a service that people trust and want to keep using.
What You’ll Be Doing
* Leading the on‑site team and setting clear daily priorities.
* Making sure service levels, quality standards and customer commitments are met.
* Acting as the main point of contact for customer queries and issues.
* Resolving problems quickly and calmly, while looking for long‑term improvements.
* Reviewing performance data and identifying simple, practical process improvements.
* Supporting customer reviews with insight, feedback and improvement ideas.
* Developing your team through coaching, feedback and performance management.
This role is best suited to someone who:
* Has managed operational or service delivery teams, rather than working in sales, business development, after sales, service advisory or account management positions.
* Is confident leading people and dealing with day‑to‑day challenges.
* Enjoys problem‑solving and improving how things work.
* Communicates well with customers, colleagues and senior stakeholders.
* Is organised, reliable and comfortable in a fast‑paced environment.
* Likes being on the floor, not behind a sales desk.
* Automotive experience is great - but not essential.
What a good week looks like
* Talking to customers and keeping communication clear and proactive.
* Walking the site, checking progress and removing obstacles for your team.
* Handling the odd issue or escalation - and fixing the root cause.
* Working with colleagues to plan workload and improve flow.
* Leaving things better than you found them.
If you’ve led a service or operations team in another sector (logistics, facilities, field services, customer operations, manufacturing, utilities, etc.), we’d love to hear from you. Vehicle knowledge can be learned.
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names.
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