Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Customer Service Executive Prudential Guaranteed Income Plan Stirling | Hybrid working (3 days from home) Full time | 35 hours per week Ready to do work that actually matters? Enjoy helping people, solving problems, and getting the details right? You're in the right place. At M&G Prudential, we believe brilliant customer service is about more than answering questions - it's about making people feel supported, confident, and cared for during important financial moments. We're on the lookout for a Customer Service Executive to join our friendly, digitally led team and play a key role in delivering an outstanding experience for our customers and advisers. ✨ What makes this role exciting? This isn't a call-centre script role - it's a hybrid middle-office position with real ownership, real variety, and real impact. You'll: Talk to Advisers & Scheme Admins when they truly need help Work with digital tools that make service faster and smarter Handle interesting, complex cases (not just the easy ones!) Be trusted to make decisions and own outcomes Learn, grow, and build fantastic experience in financial services Every day brings a new challenge - and a new opportunity to make someone's day easier. What you'll be getting stuck into You'll be at the heart of the customer journey, doing things like: Owning customer and adviser cases from start to finish - because great service means following things through Handling enquiries with confidence across phone and written communication Welcoming new customers on board, setting them up smoothly and accurately from day one Resolving complex and exception-based queries, especially following the launch of Digital Account Championing digital, helping customers and advisers see how easy and beneficial Digital Account can be Making sure everything's accurate and compliant, spotting risks or issues and escalating when needed Supporting investment, banking, and reconciliation tasks, always meeting SLAs and quality standards Sharing ideas to make things better, cutting down repeat enquiries and improving customer outcomes Competency, achieve and attain competency in accordance with T&C Governance Scheme Keeping your knowledge fresh, staying up to date with pensions, processes, and regulations You'll collaborate closely with teammates who support one another and care about doing things properly. Who we're hoping to meet You don't need to know everything - we'll support you - but you'll shine if you: Love helping people and solving problems Listen carefully and explain things clearly Take pride in accuracy and high-quality work Like owning tasks and seeing them through Enjoy being part of a team that has each other's backs Are curious, adaptable, and keen to keep learning Experience with Pension Services is a bonus, but definitely not a deal-breaker. The practical stuff 35 hours per week, Monday to Friday Hybrid working - 3 days at home, 2 in the office Based in Stirling Rotating shifts between: 8.30am - 4.30pm 9.00am - 5.00pm 9.30am - 5.30pm Why join M&G? Because here, people come first - customers and colleagues alike. You'll be supported, trusted, and encouraged to grow, in a workplace where quality, teamwork, and doing the right thing really matter. If you want a role where service, teamwork, learning, and purpose come together - we'd love to hear from you. Work Level: Colleague Recruiter Name: Sarah Mathers Closing Date: 6 May 2026 What we offer: At M&G, we're committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include: As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work. Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy - to balance your work and personal commitments. Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture. Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind. To explore more about life at M&G and our full benefits offering, visit Life at M&G We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks. M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com