Overview
Join to apply for the Help Desk Support Engineer role at Norton Motorcycles Ltd.
We’re an iconic, British motorcycle brand with over 120 years of history. Our new state-of-the-art facilities in Solihull, West Midlands are home to a growing team focused on delivering exceptional riding experiences. Under new ownership as part of the TVS Motor family, we are entering a new era of global success.
At Norton, we value respect, trust, and responsibility. We support personal development and learning, and provide opportunities to grow and learn alongside talented colleagues.
If you’re passionate about motorcycles and want to join a team shaping the future of this legendary brand, we’d love to hear from you.
The Role
As a Help Desk Support Engineer, you will combine technical expertise with a strong focus on customer service to maintain and support our IT infrastructure. You’ll work across a variety of systems and devices, handling everything from troubleshooting software issues to setting up new user accounts and managing mobile devices.
Duties / Responsibilities
* Serve as the first point of contact for IT support requests, providing responsive and professional assistance
* Diagnose and resolve technical issues related to Microsoft platforms, including Office 365 applications and services
* Install, configure, and maintain desktops and laptops, ensuring they meet company standards
* Manage IT onboarding for new employees, including account creation, hardware setup, software installation, and IT orientation
* Configure and support mobile devices using Mobile Device Management (MDM) solutions for secure and efficient operation
* Administer and manage Microsoft Intune for device management, application deployment, and policy enforcement
* Support video conferencing systems, including setup, troubleshooting, and user assistance for virtual meetings
* Monitor and resolve IT support tickets promptly, maintaining clear communication throughout the process
* Document IT processes, solutions, and FAQs to build and maintain an internal knowledge base
* Collaborate with IT colleagues to escalate and resolve more complex issues
Skills & Experience
* Proven experience in an IT support or help desk role
* Strong knowledge of Microsoft Office 365 and Windows operating systems
* Experience with Microsoft Intune and MDM solutions
* Familiarity with video conferencing platforms (e.g., Microsoft Teams, Zoom)
* Excellent problem-solving skills and a customer-first mindset
* Strong organisational skills and attention to detail
Rewards of working for Norton
We like to take care of our Nortoneers and offer a range of rewards. Here’s what you’ll get when you join the team:
* Competitive salary package that recognises your skills and experience
* Amazing holiday entitlement of 33 days (including Bank Holidays)
* Generous pension scheme with access to personalised advice
* Private Medical Insurance and a Cash Back Programme
* Life insurance (4x salary)
* Free fruit and wellbeing support
* Employee Assistance Programme with online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme
* Entrepreneurial environment within a larger, well-funded company
* Ideas for Excellence scheme, rewarding brilliant ideas
* A diverse, international team
* Twice-yearly employee events, socials, and active office life
* Free electric bicycle hire and on-site free parking with charging points
We are committed to continually improving our reward offering in line with the business growth plan.
PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Information Technology
Industries
* Automotive
Solihull, England, United Kingdom
#J-18808-Ljbffr