Are you passionate about IT Support and looking for an exciting opportunity in Barnsley? Our esteemed client, a leading car dealership, is seeking a dedicated 1st Line IT Support Technician to join their vibrant Customer Support team.
Job Role: 1st Line IT Support
Location: Barnsley, S71 1NF
Salary: £26,416
Hours: 40 Hours Per Week - Monday - Friday: 8am - 5pm (1 hour lunch) - Rotating Saturdays: 8am - 12pm (Time taken back in lieu)
In this full-time, permanent role, you'll be the first point of contact for our internal colleagues, providing top-notch IT support. You'll handle everything from logging and troubleshooting calls to liaising with other departments, maintaining the highest standards of customer service.
This is a Hybrid role working on site and also from home (the first 6 months during probation will be worked from the office full time, you will then move on to hybrid working from month 7).
Key Responsibilities:
Provide professional IT support via phone, email, and live chat.
Log and manage support tickets, ensuring timely updates and resolution.
Perform administrative tasks such as starters and leavers checks and contract changes.
Collaborate with various departments to uphold exceptional customer care standards.
Requirements:
Previous experience in IT Helpdesk and customer service.
Ability to communicate effectively with customers of varying technical abilities.
Experience in a high-pressure environment.
Punctual, reliable, and an outstanding communicator.
Minimum of 1 year of IT Helpdesk experience.
Full UK driving licence and proof of right to work in the UK.
In addition to receiving a competitive salary, for the right candidate this position will offer:
Industry leading package
33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
Pension Scheme & Life Assurance
Ford Privilege vehicle purchase scheme
Discount on Service, Bodyshop and Parts
1 day each year to volunteer for a charity of your choice
Cycle to work purchase scheme
Access to Perks at Work discount website
This role is perfect for someone looking to develop their career in IT support and make a significant impact within a dynamic team. Ready to take on this exciting challenge? Apply now!
To apply for this role please send your CV to Grant at Pybus Recruitment.