Welcome to Charters, were known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UKs leading network of lettings and estate agencies, were proud to have 10 offices and over 150 staff ready to assist our customers. With our teams extensive industry expertise and local knowledge, were here to help people find, sell, and let their property.
Now, were happy to offer you an exciting opportunity to join our dynamic team as a Property Relationship Manager in our Fleet office. This role offers an OTE of up to £29,500 pa.
Responsibilities
* Maintain up-to-date knowledge of property management industry standards and expectations.
* Work towards achieving property owners goals regarding maintenance and budgets, while meticulously maintaining property records.
* Providing excellent customer experience to Landlords, Tenants and Third‑party contractors.
* Building and maintaining ongoing relationships with both Landlords and Tenants and ensuring that you are their main point of contact.
* Uphold rigorous property safety standards and legal requirements.
* Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards.
* Address tenant complaints promptly and enforce property standards and legislation.
* Arrange and book Property Inspections as and when required.
* Service the relevant notices to end a tenancy or increase rental values.
* Ensure properties in your portfolio are legally compliant.
Qualifications
* Strong problem‑solving skills and excellent communication abilities.
* Customer service‑oriented with a confident demeanour.
* Ability to manage tight deadlines and difficult conversations effectively.
* Management of multiple tasks at the same time, whilst having the ability to prioritise tasks that are most urgent or require greater attention.
* Confidence in leading conversations and managing the expectations of all parties involved.
Benefits
* Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
* Our Employee Assistance Programme offers free counselling support sessions.
* Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
* Get the latest gadgets and appliances with our Smart Tech Scheme.
* Were committed to reducing our carbon footprint with our Cycle2Work Scheme.
* We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
* Youll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
* Celebrate your loyalty with special days and celebrations for length of service.
* Planning for retirement? Weve got you covered with that important pension pot.
* Well support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
* And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
Were excited to offer these amazing benefits to our hardworking teams. Its our way of showing appreciation for your dedication. At Charters, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
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