This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About the role:
Our funeral service teams work hard to provide a personal and professional service across Lincolnshire, where we have been supporting the bereaved for over 160 years. Showing compassion and empathy and delivering the highest standards of professional service, we support our customers through what can be one of the most difficult days of their lives.
As a Funeral Operations Manager at Lincolnshire Co-op, you'll take the lead in delivering exceptional service standards across our funeral trading area. This leadership team role is key to managing performance, driving improvement and ensuring compliance across a complex operation including Funeral Services, Masonry, Floristry and Crematorium.
You'll be responsible for leading and developing a diverse management team, setting clear and accountable performance expectations and ensuring day-to-day operations run seamlessly. From coaching and motivating colleagues to delivering our strategic objectives, you'll play a central role in shaping the future of our funeral business.
You'll conduct regular operational audits, analyse key data, contribute to financial planning and budgets, and respond proactively to risk. As a highly visible leader, you'll help shape policy, promote best practice and champion continuous improvement. Working closely with other operational teams and external partners, you'll ensure compliance with legal requirements, industry standards and Society policies, while delivering a compassionate and dignified service for our clients.
For more information, please refer to the downloadable job description which is available on this page.
INDHP
About You
You'll be an experienced and confident operational leader with a proven track record of managing performance, developing teams, and delivering results.
Ideally, you'll be a NAFD-qualified Funeral Director (or equivalent), though this is not essential if you bring substantial operational management experience within a service-focused environment.
You'll also bring:
* 3-5 years of experience in leading and managing teams at an operational level
* Excellent communication and interpersonal skills
* A compassionate, empathetic and client-focused approach
* Confidence in handling sensitive situations with professionalism and discretion
* A solid understanding of funeral industry regulations and best practice
* Proficiency in funeral software and Microsoft Office applications
* Strong analytical and problem-solving skills
* Experience in leading change, managing people, and fostering teamwork
* The ability to influence, guide and work collaboratively with internal and external stakeholders
* A full UK driving licence and access to a vehicle for business use
This is a unique opportunity to lead with care, influence with integrity, and help shape the future of funeral services at one of the UK's most respected co-operatives.
Benefits
This is a great opportunity to join us and make a difference to the lives of our communities. In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:
* 34 days annual leave (including bank holidays) (pro-rata)
* Pension scheme (with up to 12% employer contributions)
* Generous colleague discount rates across our family of businesses
* Annual discretionary colleague bonuses to reward you for your hard work
We are an "Investors in People - Platinum" employer, meaning that we have been recognised as one of the country's top employers, offering progression opportunities to all our colleagues. As your confidence grows, you'll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you're thinking of a future with us or looking to develop your skills with a community-focused business, we'll work together with you to shape your career for the better.
About Us
From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We're proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we're a growing society made up of over 220 outlets and nearly 3,000 colleagues.
We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.
We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email [email protected].
We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.
#J-18808-Ljbffr