Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.
You must be able to work a minimum of three days per week, including one weekend day. You must be able to work evenings until 8:30pm.
Key Responsibilities and Skills
1. Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
2. Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
3. Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
4. Eagerness to Learn: A keen interest in ongoing learning and professional development.
5. Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
6. Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
7. Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays.
At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. They lift us up when we're down, provide companionship, and improve our health and well-being. Our trusted retail colleagues are here to give pets and their owners exactly what they need. We also have Vets for Pets colleagues, pet groomers, and a charitable foundation dedicated to supporting pets and their people in need. We are one pet family with a shared love for animals.
We may close this vacancy earlier than the specified closing date if we receive a sufficient number of applications, to manage the process efficiently. Our preferred method of contact is via email; please check your junk or spam folder regularly.
We embrace diversity and value, respect, and celebrate differences. We encourage everyone to be their best selves to create a better world for Pets, our Planet, and People. We aim to reflect the diversity of our communities and are committed to removing barriers to create opportunities for all talent and potential.
Even if your skills and experience don't perfectly align, if you believe you can make a unique contribution through your values and behaviors, we want to hear from you!
Benefits
* Attractive rates of pay
* Paid holidays
* Additional leave for birthdays and special occasions
* 20% colleague discount in Stores
* Discretionary annual bonus scheme
* Access to other discounts and benefits
* Opportunities to do charity work in your local community
* Career progression
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