Join to apply for the Patient Access Spec - ED role at Albany Medical Center
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Join to apply for the Patient Access Spec - ED role at Albany Medical Center
Department/Unit:
Admitting Operations
Work Shift:
Night (United States of America)
Salary Range:
$40,495.10 - $52,643.64
The Patient Access Specialist is located in the the Adult and Pediatric Emergency Department (PASED) and is a position that must be able to deal in a ‘pressure cooker’ environment. The PASED is a hybrid position combining the Patient Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to: rotating between the Adult and Pediatric Emergency Department; being trained and expected to rotate assignments in 6 disciplines with the Emergency Departments.
Essential Duties & Responsibilities, including but not limited to:
* Mission, Core Values and Service Excellence:
* Contributes to the creation of a compassionate and caring environment for patients, families and
colleagues through displays of kindness and active listening. Recognizes and appreciates that each
employee’s work is valuable and contributes to the success of the Mission.
* Demonstrates excellence in daily work. Actively participates in performance and quality
improvement activities and works toward enhancing customer/patient satisfaction.
* Exhibits positive service excellence skills to patients, visitors and coworkers by greeting others in a
friendly manner, keeping customers/patients/colleagues informed about progress, delays and
changes.
* Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a
collaborative work environment. Initiates open communication, conveys positive intent, offers to
assist.
* Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce.
* Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances.
* Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating and responding to unique, spiritual, personal and cultural backgrounds of patients, families and colleagues.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Health Care Provider
* Industries
Hospitals and Health Care
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