Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple-award winner. Yes, our roots are in car-park management, however, we're so much more - expanding into new verticals to disrupt industry norms and elevate our sector with technology-led solutions that deliver measurable business impact for our clients, as well as improve the public's everyday experience of travel and parking.
Make an impact at the heart of our operations.
As an Operations Administrator, you'll be a key player in keeping our day-to-day operations running smoothly and efficiently. You'll provide responsive administrative and operational support to our field teams, manage essential stock and uniform supplies, and act as a central point of contact for incoming communications-ensuring nothing slips through the cracks.
This is a 12 month fixed term contract to cover maternity leave. It will suit someone who enjoys organisation, problem-solving, variety and working collaboratively across teams.
Duties and Responsibilities
* Accurately process, validate, and manage job sheets within agreed timescales
* Carry out site audits to ensure records, compliance documentation, and operational evidence are complete, accurate, and up to date
* Maintain and update site information plans to reflect current layouts, operational needs, and changes
* Prepare, issue, and regularly update operative patrol packs, ensuring all materials remain current and relevant
* Provide day-to-day administrative and operational support to field operatives, resolving queries and supplying resources promptly
* Manage stock and uniform levels, maintaining accurate records and ensuring timely distribution
* Process and validate self-enforcement PCNs, ensuring accuracy, compliance, and efficient workflow management
* Monitor, triage, and respond to incoming and outgoing emails to support clear and timely communication across teams
* Support the wider operations team with general administrative tasks and contribute to continuous improvement initiatives
Who you are
* Proven experience in an office or administrative role
* Confident communicator, comfortable working with multiple teams and stakeholders
* Working knowledge of Microsoft Office 365
* Highly organised with strong attention to detail and an ability to spot trends
* Skilled at multitasking, prioritising workloads, and meeting deadlines
* Happy to commit to a 12 month fixed term contract
* A DBS check is required for this role due to the nature of data handled
Agena Values
We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.
Ambitious: we aim for world class service
Disruptive: we're here to change the industry
Ethical: we do things for the right reasons
Insightful: we use research to guide our decisions
Collaborative: We're better when we work together
Innovative: we help people see things differently
Salary: £25,396.80 per annum
Hours: 40 per week with 1 hour for lunch. Office hours are 9am - 5pm.
Location: Slough
Office details: Free onsite parking. Smart casual dress code Monday - Thursday, dress down on Friday.
Additional Information
Our selection process is as follows: Application - Interview on site with role related task
You must be able to legally live and work in the UK without sponsorship
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.
We are a Mindful Employer and are committed to supporting your mental health at work.
The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com
(No agency speculative contact - thank you)