Job Description: A great opportunity has raised within Satair UK (an Airbus Service Company) to develop yourself and your career. We are looking for an enthusiastic and passionate person with a technical mind-set. Is that you? By joining the Operations team of Satair UK you will be able to develop technical and customer services skills while playing a key role in our Maintenance Component Organisation. What this job is: As a technical apprentice, you will at the core of our operations. Participating in the end to end process for Batteries maintenance. Key responsibilities: as part of the team you will support on: Front line customer support Continuously liaise with clients to coordinate forecast to plan against current manpower Continuous communication with workshop staff & instruct as necessary Distributing technical Quotations & periodic follow up Producing all workshop shipping documentation and arrangement shipment as per customer requirements Invoicing of all workshop orders Generate reports on a daily /monthly basis (internal/external) Responsible for controlling warranties logs Handle, resolve & communicate customer complaints Liaising with accounts to chase overdue payments Assist in workshop activities during staff shortages Servicing pricing negotiations (Small Businesses) maintaining an organise and up to date the Workshop data management system Distritute communications to the team of changes on process and domentation Adhoc duties SKILLS & ABILITIES YOU WILL LEARN: SAP Super User (ERP Repair) Known Consignor Status – 1-7 (Training provided by the company) Career path as Certifying Satff Part 145 accreditations WHAT WE ARE LOOKING FOR Engineering operative (Level 2) Must be computer literate – Knowledge of excel required and Google environment Must be able to work under pressure and own initiative Must be decisive, accurate and dependable Excellent communication skills with clear spoken English. Able to work flexibly within a team, asking for & giving support as needed. Able to follow procedures & instructions. Able to demonstrate a good understanding of health & safety. Able to understand the importance of being punctual & the impact that absence has on the effectiveness of the team. About us: Satair UK is part of the Satair Group (an Airbus Services Company) with more than 1100 employees globaly in more than 10 locations worldwide. For more information please check out this youtube video or have a look in the company link below. Discover life at Satair https://www.satair.com/our-offerings/products/components-and-line-replaceable-units/batteries-and-chargers Keep working areas neat and tidy Skills BTEC diploma in Engineering (Mechanical or electromechanical) Experience in working on Aircraft component maintenance ATA C3 C6 C8 What type of candidate are we looking for: Self motivated candidate seeking for learning and developing technical and customer services skills A strong team player that value our culture of sharing and supporting each other and very hands on the job. Curious to learn about how things work Passionate about aerospace industry About us: Satair UK is part of the Satair Group (an Airbus Services Company) with more than 1900 employees globaly in more than 10 locations worldwide. What we offer: Opportunity to join a small team with a family feel supported with the strength of a Global and multinational company. Find more information Discover life at Satair The culture at Satair Good pension contribution Training and career development opportunities If you want to know more about our business, just have a closer look here: Satair Corporate Video Satair Repair Services www.satair.com This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Satair UK Limited Contract Type: Apprenticeship Experience Level: Entry Level Job Family: Production means/Maintenance By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.