You're the one who keeps the chaos under control.
You thrive on solving problems, managing engineer diaries, keeping customers happy, and making sure things run like clockwork. If that sounds like your kind of day, keep reading.
We're working with a well-established, close-knit engineering business in Newton Heath (M40), looking for a confident and proactive Service Desk Coordinator - or someone with the leadership experience to step in as Supervisor.
It's a busy, reactive role, but if you're the kind of person who stays calm, communicates clearly, and likes getting stuck in - you'll be a great fit.
What you'll be doing:
Logging reactive maintenance jobs and scheduling field engineers across the UK
Quoting jobs, raising purchase orders, and tracking costs to protect margins
Following jobs from initial call-out through to completion and invoicing
Ordering parts, coordinating with suppliers, and keeping jobs moving
Liaising with customers and internal teams to keep everyone in the loop
Using Excel, Outlook, and service software to stay organised and accurate
Reporting on job status, costs, and productivity
(If Supervisor-level) Overseeing service desk processes and supporting junior staff
What you'll need:
Experience in a busy service coordination, scheduling, or helpdesk role - ideally in engineering, construction, trades, or FM
A confident phone manner and calm, professional approach to problem-solving
Excellent organisation and multitasking skills
Familiarity with quoting, raising POs, and understanding job costs/margins
Strong admin and reporting accuracy
Good Excel and Microsoft Office skills
The ability to manage your own workload and keep a lot of moving parts in motion
Bonus points if you have:
Experience using Sage (for POs, invoicing, or reporting)
Background in industrial doors, engineering services, or maintenance
Previous experience using job management or scheduling software
Experience leading or mentoring others in a service desk environment
What you'll get:
Salary: £30,000 - £33,000, depending on experience level
Hours: Monday to Friday, 07:30-16:30 (30-minute lunch)
Location: Newton Heath, Manchester (office-based)
A supportive, straight-talking and friendly team culture
Long-term stability and the chance to grow with the business
Sound like you?
Whether you're an experienced Coordinator or a confident Supervisor looking for a new challenge - we'd love to hear from you.
INDEP