Job Description
Job Advert: Customer Agent Location: Carmarthenshire Employment Type: Temporary Number of Positions: 1 Start Date: 3 November 2025 Duration: 12 Weeks (until 31 January 2026) Hours: 37 hours per week (Monday to Friday, 08:30 - 18:00, flexible with home working) Salary: Competitive PAYE: £12.84+ per hour | Umbrella: £16.061 Are you enthusiastic, energetic, and eager to help? NRW People is excited to offer a dynamic temporary Customer Agent role with Carmarthenshire County Council. Starting 3 November 2025, this 12-week position offers a chance to be the first point of contact for residents, delivering top-notch customer service in a varied and flexible role.
What You’ll Do: Handle a wide range of enquiries via phone and online, including service requests, appointments, application advice, and form assistance. Resolve 80% of contacts at first point, acting as a customer advocate with courteous, efficient, and bilingual support. Manage social media responses, utilise IT systems, and support administrative tasks, with some home working and occasional office visits.
Make decisions on service eligibility, assist with debt recovery, and collaborate with teams to boost satisfaction. What We’re Looking For: A self-motivated individual with a polite and helpful nature Ability to work 37 hours/week (08:30 - 18:00) in a hybrid setting, adapting to diverse enquiries. Candidates must reside within a reasona...