We’re looking for a Partner Support Administrator to join our Partner Admin team at Co-op Wholesale. Since 1977, we’ve championed independent retailers to thrive with Nisa – and now, we’re entering a bold new chapter as Co-op Wholesale. It’s the same spirit, with bigger ambition: bringing the power of Co-op to more local businesses than ever. And with that, exciting opportunities are on the rise, like this one.
As a Partner Support Advisor, you’ll support in setting up accounts and processing product orders from Co-op Wholesale partners, making sure their requirements are met, and that our retailers get everything they need to give shoppers a great experience. You’ll collaborate with teams and colleagues across the business, generating reports and helping to provide a consistently excellent customer service.
What you’ll do
• Supporting setting up new accounts and manage product access as well as support partners with bulk/presell orders digitally or via the phone
• Accurately upload and push through orders into the system
• Create Excel files and generate reports
• Take delivery and order queries from Co-op Wholesale partners, and help to resolve them
• Collaborate with teams and colleagues across all business areas to give the best service to our retailers
This role would suit people who have
• Proficient IT skills including Excel, with experience or an interest in developing more advanced skills through such as VLOOKUPs and pivot tables
• Self-motivation and the ability to work on your own initiative
• Excellent organisational skills and the ability to manage multiple deadlines
• A high degree of accuracy and attention to detail
• Excellent communication skills with a collaborative approach
Why Co-op Wholesale?
As part of our Co-op Wholesale team, you’ll get all the great benefits, training, and opportunities you’d expect in a large business like Co-op, as well as the close-knit culture and breadth of exposure that comes with working for a much smaller organisation. You’ll also get:
• 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services)
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Coaching and training to support your career development
• Hybrid and flexible working options to support your work/life balance
• Wagestream app – giving you access to a percentage of your pay as you earn