A chance to develop a career with a leader in the educational sector, actively making a difference to our learners around the world.
Job Title: Operational Excellence Intern
Salary: £, per annum full time equivalent (£, will be pro-rated for your -week internship)
Location: Cambridge/Hybrid (- days per week in the office minimum)
Contract: Full Time ( hours per week) / Fixed Term ( weeks)
Placement dates: th July – th September
This is an exciting opportunity for you to join a passionate, fast-paced environment providing world class support to our millions of customers and qualifications around the world.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
The Operational Excellence Intern supports initiatives that improve efficiency, quality, and performance across Assessment Operations. This role is ideal for someone who enjoys solving problems, analysing data and processes, experimenting latest automation and AI solutions, and collaborating with teams to drive meaningful changes.
As part of this role, you will:
1. Assist in mapping, analysing, and improving business processes
2. Collect and interpret operational data to identify trends, bottlenecks, and improvement opportunities
3. Support of and/or consultation with wide range of stakeholders to elicit and articulate clear customer and business goals
4. Focus on understanding customer problems and identify opportunities for improvements to drive efficiencies across the organisation
5. Participate in workshops, root cause analyses, and brainstorming sessions with cross-functional teams
About you
We are looking for an open minded fast learner, who is responsible, collaborative and innovative, to share your knowledge with the team.
To be successful in this role, the following skills, values and behaviours are desirable:
6. Strong analytical and problem-solving skills
7. Excellent communication and collaboration abilities
8. Curiosity and willingness to learn continuous improvement methodologies
9. Ability to manage multiple tasks and work independently when needed
We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.
What to expect
Applying for our internship is simple, and we're here to support you every step of the way! Successful applicants will then be invited to an interview, and if selected, you'll join us for an exciting -week programme starting on Monday, th July, and ending on Friday, th September. Here's a list of key dates:
Key Dates
th March – th April
After submitting your application, there will be a selection period where we review all candidates.
th – th May
You can expect to hear from us with an application update, and if you're successful, be invited to interview
th – th May
You can expect an update on your interview, if you're successful you will receive a placement offer. We will ask for acceptance responses by th May
We will also share some helpful pre-start information ahead of your first day.
th July
Programme starts
th September
Programme finishes
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site, you are also welcome to reach out with further questions.
You can also watch our video on LinkedIn.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible, featuring family-friendly and planet-friendly benefits including:
10. Annual leave plus bank holidays (Pro-rata, in line with Working Time Regulations)
11. Green travel schemes
12. Cambridge Extra Discounts – Access to Discounts and cashback portal
Food & Drink Facilities
Our subsidised café and canteen offer a variety of snacks, breakfast, and lunch options—including a daily pizza selection. We offer six lunch choices, including vegetarian and vegan meals, ranging from £ to £ Plus, you'll have access to free water, tea, and coffee throughout the office. Alternatively, you are welcome to bring your own lunches, microwaves are also available for heating up food.
Approximate spend based on maximum of days in office, for days this will be less.
Spend per day
X Day
x Days
Approx. total over weeks
£
£
£
£ -
£
£
£
£ -
Flexible Working
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend -% of their time at their dedicated office or location (- days).
We want everyone to have a fair and positive experience during the recruitment process and in the role. If you need any reasonable adjustments to help you apply or work comfortably due to disability, please let us know in advance so that we can support you.
Getting to work – Commuting Considerations:
We want you to have the best experience in this role, and that includes making sure the commute works for you. Before applying, take a moment to check how you'd travel to our location—whether by car, train, bus, or bike—and think about the time and cost involved. A manageable commute makes all the difference in enjoying your time here.
Parking onsite is available and can be booked ahead of time. Please note that parking is allocated on a weekly basis, and a space is not always guaranteed during busy periods. More information can be provided.
Ready to pursue potential? Apply now.
We actively encourage applications from people of all backgrounds, including those from underrepresented communities. Your unique perspective and experiences matter to us, and we are committed to creating an environment where everyone feels valued, respected, and supported to thrive.
We review applications on an ongoing basis, with a closing date for all applications being Friday th April and interviews are scheduled to take place from Monday th May – Friday th May .
Please note:
13. Successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
14. Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
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