Elior Stadia - Bringing the Buzz to Matchdays & More
When the crowd roars, the food has to be just as exciting! At Hibernian Football Club within Elior Stadia, we serve up epic matchday meals, gourmet hospitality, and fast, fresh stadium snacks - so fans can focus on the action while we handle the flavour.
What you'll be doing...
As a Retail Manager, you will take full ownership of the day-to-day management of the Kiosks, ensuring an outstanding customer experience, driving sales, and leading your team to meet performance targets. You will be responsible for delivering operational excellence and maintaining high visual and merchandising standards.
Manage the daily operations of the retail Kiosks to ensure smooth and efficient running
Lead, motivate, and develop the retail team to deliver exceptional customer service
Drive sales and profit by identifying opportunities to maximise performance
Maintain high standards of visual merchandising, stock presentation, and Kiosk layout
Monitor inventory levels, manage stock control, and liaise with suppliers as needed
Handle customer queries, complaints, and feedback with professionalism and care
Ensure compliance with company policies, health & safety, and retail legislation
Analyse Kiosk performance data and report on KPIs, sales targets, and improvements
Working Pattern: 5 out of 7 days. What can you bring? Proven experience in a Catering management or supervisory role
Strong leadership and team management skills
Excellent customer service and interpersonal abilities
Commercial awareness and a drive to achieve sales targets
Organisational and problem-solving skills with attention to detail
Ability to work in a fast-paced, customer-focused environment
Basic IT skills and familiarity with retail systems or EPOS
A passion for catering and a commitment to delivering an outstanding in-store experience
Brilliant Work Deserves Brilliant Perks!
At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you:
Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
Leave for life's important moments - whether family, personal or unexpected.
Give back time - paid volunteering days for the causes you care about.
Room to grow - career development and learning opportunities for all stages of your career.
Wellbeing first - mental health support and wellbeing perks.
Financial security - pension schemes and life assurance.
Exclusive discounts - save on entertainment, leisure, and even travel!
One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
Why You'll Love Working Here
We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.
And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued.
Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!
We Celebrate You!
At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we're happy to help!
Ready to join us? Hit 'Apply Now' and let's chat!
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