WE ARE MOLLIE'S
Innovatively designed by Soho House, Mollie's is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie's was born in America – an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We've borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there's nothing old-school about Mollie's. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie's has already been named as the 'Best Budget Hotel' in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology.
Following the success of its first sites in Oxfordshire and Bristol, Mollie's Manchester opened it's doors in late 2025. A further ten locations are already earmarked as part of the immediate expansion plan to forge a new 'budget-luxe' sector in the travel and leisure industry.
Mollie's is now on the hunt for hardworking, enthusiastic Receptionist to join our team and build a successful career with an inventive, high growth brand at the forefront of the hospitality sector.
OUR PEOPLE
The Mollies' team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie's and love to work collaboratively as a team to enhance the guest experience at every opportunity.
We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.
You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future.
Mollie's is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie's.
THE ROLE
Our Receptionists are warm and welcoming and quality service focused, passionate about exceeding guest expectations and work effectively as part of a team.
Required Skills And Qualifications
Excellent verbal and written communication skills
Strong interpersonal skills with a welcoming and service-oriented attitude
Ability to multitask and work under pressure in a fast-paced environment
Good problem-solving and conflict-resolution skills
Attention to detail and organizational skills
Flexibility to work shifts, including evenings, weekends, and holidays
Key Responsibilities
Greet all guests with warmth and professionalism upon arrival and departure
Perform check-in and check-out procedures efficiently using hotel management software
Manage reservations and room assignments, including walk-ins and last-minute changes
Handle incoming calls and emails, respond to guest inquiries, and take bookings
Maintain accurate guest records and process payments and invoices
Provide guests with information about hotel services, facilities, local attractions, and directions
Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved quickly
Handle guest complaints or concerns calmly and professionally, escalating when necessary
Due to licencing laws, You must be 18 or over for this role.
Benefits
Pay Rate £10.50 to £12.41
10% Tronc Scheme
Mollie's Career Pathway programme including Paid qualifications
Enhanced Company Maternity, Paternity and Adoption leave
Company sick pay
Free on-site parking
Hospitality Rewards (Discounts Platform)
Celebration Day- additional day of leave after three years of service
Complimentary meal every shift
Unlimited free tea, coffee, and soft drinks every shift
Discounted food and accommodation
24-hour access to our wellness programme
Discounts on GHD and Cowshed products
Length of Service Rewards
Monthly awards scheme
Up to £500 refer a friend scheme
Birthday Reward