Job Description
Homecare Association
The Homecare Association is the UK's membership body for homecare providers. We provide practical support and representation for over 2,100 homecare providers nationally. Together, we ensure homecare is valued so all of us can live well at home and flourish within our communities.
Membership Administrator & PA to the Director of Corporate Services
Salary: £35,000–£40,000
Location: Waterloo SE1 (2 days office‑based, 3 days home‑based)
The Homecare Association is recruiting a Membership Administrator and Personal Assistant to support our Director of Corporate Services and help keep our membership operations running smoothly. This is a great opportunity for someone who enjoys variety, takes pride in being organised, and thrives in a role that combines people‑focused customer service with structured administrative work.
You will provide day‑to‑day PA support to the Director of Corporate Services: managing diaries, scheduling meetings, preparing papers, organising logistics, and helping to keep workflows on track.
You will also play an important part in supporting our membership function. This includes responding to enquiries, supporting the public using our Find Care directory, keeping our CRM up to date, preparing membership communications and renewal documents, and helping coordinate webinars and membership‑related events.
We’re seeking someone who is:
* A strong communicator, both verbally and written
* Exceptionally organised with excellent attention to detail
* Confident in managing multiple tasks, deadlines and priorities
* Comfortable speaking with members of the public and providing clear, practical information
* Experienced in using CRM systems and maintaining accurate data
* Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook)
* Calm, reliable, and able to exercise good judgement when juggling competing demands
* A holder of a business administration qualification or equivalent experience
* Experienced in supporting senior leaders
As an employee of the Homecare Association, you’ll have access to a generous package of benefits, including:
* Death in Service insurance (4× salary)
* 28 days annual leave plus bank holidays
* Occupational sick pay after successful probation
* Pension scheme with 7% employer contribution
* 24/7 Employee Assistance Programme
* Season ticket loan
* Health Cash Plan providing access to GP services, assessments, counselling, discounts and wellbeing support
You’ll join a friendly, professional team that works together to ensure Homecare is valued, so that people can live well at home and flourish within their communities. If you’re proactive, organised, and motivated by making a positive impact, we’d love to hear from you.
How to apply
If this opportunity feels like a good fit, we’d be delighted to hear from you. Please email your CV and a covering letter tailored specifically to this role, directly to our Director of Corporate Services, Jon, at jon.stone@homecareassociation.org.uk.
We’re genuinely interested in understanding what motivates you, what you’ll bring to the role, and how this position aligns with your experience and aspirations.
Application deadline: Monday 3 March 2026 at 9.00am
We encourage early applications, as we will review submissions as they come in and may close the vacancy early if we receive sufficiently strong applications.
Shortlisted candidates will first be invited to an informal ‘getting to know each other’ conversation, giving you a chance to learn more about us and the role. This will be followed by more structured interviews.
We look forward to hearing from you. If you have any questions about the role or the process, please feel free to get in touch.