Job Description
IT Technician
Location: Alnwick
Salary: Competitive
The Role
Our client is seeking a skilled and motivated IT Technician to join their team.
The successful candidate will be responsible for providing technical support and maintenance services to ensure the smooth operation of their IT systems, hardware, software, and network infrastructure.
This role is ideal for someone who enjoys problem-solving, working with technology, and supporting users in a dynamic environment.
Key Responsibilities
* Provide first-line technical support to employees via phone, email, or in person.
* Install, configure, and maintain computers, laptops, printers, phones, and other IT equipment.
* Troubleshoot and resolve hardware, software, and connectivity issues.
* Support internal users with application-related queries and system access.
* Monitor and maintain network performance and security.
* Perform regular system backups and disaster recovery tests.
* Maintain accurate records of service requests, installations, and configurations.
* Assist with the management of servers, cloud services, and user accounts.
* Ensure compliance with company IT policies and procedures.
* Participate in after-hours support on a rotational basis.
Skills and Qualifications
* Cisco Networking experience
* 1–3 years of experience in a technical support or IT helpdesk role.
* Strong knowledge of Windows operating systems.
* Strong knowledge of Microsoft Office 365, Active Directory.
* Strong understanding of networking concepts (TCP/IP, DNS, DHCP, etc.).
* Good communication and customer service skills.
* Ability to work independently and manage time effectively.
* Willingness to learn and adapt to new technologies.
Preferred Proficiency (Optional):
* Experience with cloud platforms (Azure/Entra).
* Unifi, HP Aruba, and Maraki Networking
* Knowledge of remote monitoring and management (RMM) tools.
* Helpdesk ticketing system experience (Jira)
* Familiarity with cybersecurity best practices.
* Experience supporting mobile devices (iOS/Android).
Benefits
* Competitive salary and benefits package.
* Opportunities for ongoing training and career development.
* A collaborative and supportive work environment.
* On premise working with a small team, with an optional working from home day.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.