Position Overview We are seeking a motivated and customer-focused Technical Service and Product Demonstrator (Remote – West Midlands Region) to join our team. The On-Site Technician & Product Demonstrator is responsible for providing hands-on technical support, equipment setup, troubleshooting, and live demonstrations of company products at customer locations. This role ensures customers receive exceptional service, clear product understanding, and effective training to maximize product performance and satisfaction. The coverage for the role is nationwide across the UK and Ireland, with frequent travel expected/required. The role reports to the UK Commercial Director, with regular interactions and joint visits with the Area Sales Managers. Key Responsibilities Product Demonstration & Training Deliver professional, engaging product demonstrations to customers, partners, or event attendees. Explain product features, benefits, and operational procedures in a clear, customer-friendly manner. Conduct hands-on training sessions for users, ensuring they can safely and confidently operate the product. Assist sales teams by showcasing product capabilities during pre-sales visits. Take part in, and at times lead, customer trade days either alone or with the Area Sales Managers. Customer Technical Service & Relationship Support Serve as a knowledgeable point of contact for customer questions or concerns. Identify customer needs and recommend appropriate product configurations or solutions. Escalate unresolved technical issues to higher-level support teams when necessary. Troubleshooting & Claims Support Ensure technical support assistance is provided post-sale and upon customer claims or concerns. Communicate customer insights and product performance notes to internal teams and offer solutions or recommend best practices to maximise customer satisfaction. New Product Development Support Provide real-world feedback from customers to engineering, design, and product teams to guide product improvements and new product development. Participate in testing, evaluating, and validating prototype or pre-release products in real-world environments. Benchmark products against other offering available in the market, liaising with the R&D department. Assist with the writing of product technical data sheets and all review/improve all English-language technical documents. Report performance trends, user behaviour, and improvement suggestions to support product refinement. Qualifications & Skills Previous experience in taping & jointing, painting and/or decorating preferable. High school diploma required; technical certification or associate’s degree preferred. Strong troubleshooting skills. Excellent communication and presentation abilities. Comfortable working independently and traveling regularly for on-site assignments. Customer-focused mindset with strong problem-solving aptitude. What We Offer Competitive salary. Company vehicle and on-site protective equipment. Health, dental, and pension benefits. Ongoing training and professional development. Collaborative and supportive team environment. Opportunities for career growth within the organization.