At Nationwide, a Customer Representative role involves supporting our customers across various channels, including in person, by phone, and online. From transactions at the till and handling inbound calls to assisting with digital product applications, you will be trained to provide first-class service in all these areas.
This role is vital within the branch, serving as the gateway to protecting and caring for our members through close teamwork. Note that some branches in this area are closed to the public on certain days, as you will be assisting members via phone.
We are seeking future talent in our communities to work at our branches in the Sevenoaks area. Accordingly, we will be conducting interviews to build a talent bank for this location.
Salary updates: From 1 July 2025, salaries for this role will increase to £25,250. If the role is part-time, the salary will be pro-rata.
If a suitable role isn't available at the time of your interview, but your assessment is successful, your details will be kept in our talent bank and given priority for future vacancies matching your role. You will remain in the talent bank for 6 months.
You should live within a 45-minute commute of the branch. Despite branch closures elsewhere, Nationwide maintains a large network of over 600 branches across the UK, committed to the high street. If your preferred location is outside this radius, please explore other nearby vacancies on our website.
Your training will be conducted virtually, in-branch.
Our training pathway is designed to ensure your success. The first 3 weeks are crucial, and during this period, we ask that no holidays are taken.
High application volume may lead us to close the vacancy earlier than planned, so we encourage you to apply promptly.
What you’ll be doing
Each branch is unique, and our goal is to work together to develop the best possible branches. The role is versatile: you will handle transactions at the counter, educate members on digital services, and promote easier banking methods. A significant part of your role will involve addressing customer queries online, via phone, and face-to-face.
Building knowledge daily ensures we can answer all customer questions, as they are central to our work.
About you
We value your experience and skills, but also who you are as a person. Our diverse customer base reflects the importance of diversity among our employees.
If you genuinely want to make a difference, working here offers the chance to positively impact lives—guiding customers through online banking and discussing our services, adapting your approach to meet their needs. Comfort with digital tools is essential.
We are the frontline in protecting our customers and building our society.
Our customer-first behaviors are fundamental:
* Feel what customers feel: Empathize with customers using their feedback to understand their needs.
* Say it straight: Be honest and clear, sharing diverse perspectives openly.
* Push for better: Challenge mediocrity, seek continuous improvement.
* Get it done: Prioritize impactful actions, be decisive, and accountable for excellent outcomes.
Show how these behaviors resonate with you and demonstrate their application in your experience.
The extras you’ll get
Our benefits include:
* A personal pension with employer contributions
* Up to 2 days paid volunteering annually
* Pro-rata 25 days holiday
* Life assurance worth 8x salary
* Additional benefits via salary sacrifice schemes
* Access to performance bonuses
* Training for career development
* Wellhub health and wellness options
Banking – fairer, more rewarding, for society
As a mutual, owned by our members, we challenge the sector's norms, sharing profits and prioritizing customer needs. We support and stand by our customers throughout their lives.
If you’re inspired by fairer finance, eager to make a meaningful impact, and care about our customers, you’re one of us.
We foster growth and reward achievement. Valued, recognized, and inspired—our community counts. We work for the benefit of customers, communities, and society.
We are Purpose-driven: Uncompromisingly Customer, Unstoppably Nationwide.
What to do next
If interested, click ‘Apply Now’ and attach your CV, then answer a few questions.
After application, you’ll be invited to complete online assessments—situational judgment, numerical, and checking tests—within 48 hours. You can access hints, tips, and videos to learn about working at Nationwide.
We respond to all applicants and will contact you after the closing date with the outcome.
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