Role: Personal Injury Claims Handler
Location: Liverpool
Working hours: 37.5 hours a week, Monday to Friday between 9:00am:5:30pm
Salary: Between GBP27,144 : GBP35,841 DOE, plus an up to GBP2000 annual bonus, paid quarterly
When you join the Personal Injury team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement.
You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making.
What you will be doing:
* Take accountability for your own performance against set objectives
* Validating all claims for indemnity and fraud
* Providing proactive and correct assessment of liability
* Accurate quantum assessment of claims presented using the relevant tools available to assist
* Application of accurate reserves in line with company guidelines
* Assisting with coaching and mentoring of less experienced handlers
* Adherence to best practice and key strategies
* Effective file and portfolio management
* Any other Ad hoc task as the needs of the business dictate
What were looking for:
* Ability to work in a culture of openness, trust and respect
* Strong organisation skills with the ability to prioritise tasks
* Ability to fact find and analyse information to result in accurate decision making
* Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal
* Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high:quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in:house coaching. Youll receive in:depth, FCA:regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the your tomorrow benefits you will receive include:
Wellbeing:
* Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service (including bank holidays)
* Enhanced paternity pay and 16 weeks full maternity pay.
* Colleague Assistance programme offers a suite of wellbeing services such as:
* 6 Free Counselling sessions per year
* Unlimited access to a telephone councillor 24/7
* Access to a free 4:week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
* Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
* A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
* Abili