Espire Infolabs is hiring for Senior IT Support Engineer for London, UK location. Job Title: Senior IT Support Engineer Job Type: Permanent Job Location: London (4 Days/week onsite) About the role: We are seeking an experienced Senior IT Support Engineer to join our growing IT Service Desk team. Youll lead IT support operations across the business, ensuring high service levels and supporting a wide range of systems, including core insurance platforms. Key Responsibilities Manage and lead the IT Service Desk, ensuring timely resolution of support tickets. Act as the escalation point for complex technical issues and SLA adherence. Provide support for business-critical applications, particularly insurance policy administration systems (e.g., Sequel, Applied Epic). Administer and support Microsoft 365, Azure AD, Exchange Online, Teams, and other cloud tools. Maintain and troubleshoot IT hardware, infrastructure, networks, and security systems. Contribute to IT projects, system upgrades, vendor management, and documentation. Ensure compliance, licensing, and asset management best practices. Requirements Proven experience in a senior IT support or team lead role. Strong knowledge of: Microsoft 365, Windows 10/11, Active Directory, Group Policy Networking (VPNs, LAN/WAN, firewalls, switches, routers) Insurance sector systems and support ITIL process familiarity and strong troubleshooting capabilities. Excellent communication skills and stakeholder management. Desirable Project coordination or IT project experience. Certifications (Microsoft, ITIL, CompTIA).