The Role:
At Charles Tyrwhitt, our purpose is to “Make it easy for men to dress well,” and we can’t do that without our specialist teams.
We are currently seeking a Senior Sales Assistant for our Chelmsford store.
The position is for 16 hours per week, requiring flexibility to work on weekdays and weekends.
What you will be doing:
The primary goal of the Senior Sales Assistant is to support and lead the sales team to exceed targets, maximize KPIs, and deliver exceptional customer service. You will be an expert in CT selling skills, driving store targets through your own sales while coaching and influencing the team. Responsibilities include managing customer appointments, wedding party appointments, and ensuring an excellent in-store experience. As a senior team member, you will have key-holding responsibilities such as opening and closing the store, and working with management to train and coach Sales Assistants. You will also be among the top sellers in the store.
Additionally, you will assist with operational, compliance, and administrative tasks to ensure smooth daily store operations, adhering to company policies, health and safety guidelines, and security procedures.
What we are looking for:
The ideal candidate will have prior experience in retail or hospitality, preferably with some store management exposure. Key Holder experience is advantageous. The most important qualities are a passion for customer service, selling, and maintaining a strong focus on sales performance.
We value our 3 BE’s: “BE the BOSS,” “BE the CUSTOMER,” and “BE the BEST,” and seek candidates who align with these principles.
As a creative and entrepreneurial company, we foster a collaborative environment. We are looking for hardworking, proactive individuals who are drivers of change.
What you can expect from us:
* Competitive salary and quarterly bonus scheme
* Uniform allowance refreshed every 6 months
* An entrepreneurial environment encouraging innovation
* Staff discount from day one, including from The White Company
* Support for commuting through schemes and relocation packages
* Fun fund for social activities and team building
* Partnerships with charities and sustainability initiatives
* Access to The Tyrwhitt Academy for professional development and apprenticeships
Who we are
Nicholas Charles Tyrwhitt Wheeler founded the company with the vision of creating better value shirts, believing all men should own a quality shirt regardless of their circumstances. Over three decades, we have expanded beyond shirts to offer complete wardrobe solutions, helping men dress well effortlessly.
Our flagship store is on London’s Jermyn Street, with offices in London Bridge, Manhattan, and distribution and contact centers in Milton Keynes. We are committed to sustainability, ethical practices, and giving back to the community.
‘I am Proud and Free to be me!’
Our diverse, passionate team enjoys a culture of empowerment based on our 3 BE’s: “BE the BOSS,” “BE the CUSTOMER,” and “BE the BEST.”
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