Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for you! Our client, a leading organization in the Financial Institution & Insurance sector, is seeking a dynamic Customer Service Advisor to join their team in Leeds. Pay: £14.02p/hr Contract Type: Temporary Contract Length: 3 months Start Date: December 9, 2025 Working Pattern: Full Time, 35 hours per week Shifts: Monday to Friday (8 AM - 6 PM), Saturday (9 AM - 1 PM) - every other Saturday with a weekday off Location: Leeds City Centre What You'll Do: As a Customer Service Advisor, you will be the voice of our client, engaging with customers through inbound calls. Your main responsibilities will include: Handling customer inquiries with professionalism and enthusiasm Processing payments for changes to policies Providing accurate information and resolving issues efficiently Maintaining a high level of attention to detail while managing multiple tasksWhat We Offer: Comprehensive training and ongoing support to ensure your success Based in our newly refurbished office in Leeds A vibrant and supportive team environment Opportunities to develop your skills in the financial services industry Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What We're Looking For: To excel in this role, you should possess: Excellent customer service skills and a positive attitude Strong IT proficiency to navigate customer systems The ability to work at a fast pace while maintaining accuracy A keen eye for detail Why Join Us? At our client's organization, we believe that great customer service is at the heart of everything we do. You will be part of a team that values collaboration, innovation, and customer satisfaction. If you're ready to take the next step in your career and make a difference in customers' lives, we want to hear from you! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you