The Purpose of the Role: Care Home Administrator
In this role, you will be responsible for ensuring smooth business operations by performing related administrative duties while supporting the Management Team with their everyday needs and processes. Ensuring the visitors’ experience within the home is positive. This role is 37.5 hours per week working Monday - Friday 8.00am - 4.00pm. We are a part of a family‑run business as part of the Wood Care Group and our employees are important to us.
Responsibilities
* Telephone duties
* General office housekeeping
* Answering incoming calls in a support function
* Supporting with incoming calls for prospective new residents
* Keeping up to date residents' funds including audits
* Supporting the accounts department
* Supporting the Management with tasks to be completed ad hoc
* Maintaining staff personnel files & prospective new staff information
* Ensuring up to date right to work, DBS checks and nurse pin checks are completed
* Ensuring compliance within the home
* Maintaining confidentiality and ensuring security of all information
* Ensuring good communication with management, staff, residents and relatives
* KPI reporting
* Welcoming new starters to the company
* Attending any required meetings
* Ensuring all training is completed to Wood Care Group standard
* General day‑to‑day tasks to assist with the running of the home
* Liaising with Head Office Accounts Team regarding fees, admissions, occupancy
* Reporting any broken equipment through the portal or through the appropriate channels
* Ensuring staff files are uploaded, stored and managed correctly for your team
* Assisting management with rota adjustments, clock‑in issues and lateness reporting
* Assisting HR with employee information around sickness dates, new starter information, documentation and any other information that may be required
* Any other ad hoc tasks that may arise
* Safeguarding within the home is everyone's responsibility; ensure all training is up to date, are aware of policy and know where to report if necessary
Qualifications
* Good communication skills, to communicate with residents, families and management team
* Previous experience working in a Care Home environment is desirable but not essential
* A committed and organised approach
* Maintain personal and professional development to meet the changing needs and demands of the home, participate in appropriate training and encourage and support staff in their development and training
* Employees need to fully understand their safeguarding responsibility, develop their understanding and skills to reduce the risk of abuse or neglect to adults who need care and support
* Employees need to ensure that adults are safeguarded in a way that recognises their choice and control
* Ensure that the safeguarding and whistle‑blowing policies are adhered to at all times
* Provide evidence of any untaken training
* Comply with fire procedures and health and safety legislation and work in a safe environment
* Complete all training as determined by the home
Benefits
* Competitive pay rates
* Exceptional training and career development
* Proud to Care – Our in‑house employee recognition scheme
* Uniform provided
* Free on‑site car parking and close to local transport links
* First‑rate working environment
* Additional shifts available
* Discount club membership across categories such as holidays, cars, days out, fashion, gifts, insurance, phones and many other items
* Employee of the month
* Long service awards
* Refer a friend scheme – up to £100 per referral
* Overtime rates
* Access to Wage Stream – cash out up to 50% of your earned wages each week
* Overtime raffle – chance to win £100 per month
* Wellbeing support
* Employee Assistance Program
* My Healthy Advantage App – comprehensive library of resources to help you and support you in life
* Opportunity to take part in exciting trips and activities with our residents
Wood Care Group's main priority is the welfare and wellbeing of its residents and staff. We also understand the vital importance of having the best staff in place to support this vision. As a company we have great communication, and we are always looking for ways to improve our employees' work‑life balance.
Michelle – HR Manager
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