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Aftersales Manager – Main Dealership
Location: Stoke-on-Trent
Salary: Competitive basic + strong OTE + benefits
Our client, a respected and well-established main dealership in the Stoke-on-Trent area, is looking to appoint a driven Aftersales Manager to lead their service and parts operation.
The Role:
You’ll be responsible for overseeing the day-to-day running of the aftersales department, ensuring outstanding customer service, team performance, and profitability. You will manage service advisors, parts staff, and workshop technicians to ensure high standards and efficiency across all departments.
Key Responsibilities:
* Lead and motivate a multi-disciplinary aftersales team
* Maintain high levels of customer satisfaction and retention
* Drive performance through effective KPI and budget management
* Ensure compliance with manufacturer and industry standards
* Identify new revenue opportunities and support business growth
* Oversee service, warranty, and parts operations efficiently
The Ideal Candidate:
* Proven experience in an aftersales leadership role within a franchised dealership
* Excellent team management and customer service skills
* Strong commercial awareness and understanding of departmental KPIs
* Ability to deliver results while maintaining a supportive team culture
* Organised, proactive, and confident in a fast-paced environment
What’s on Offer:
* Competitive salary with strong OTE potential
* Established client with strong local reputation and modern facilities
* Ongoing training and career development opportunities
* Staff benefits including pension, vehicle discounts, and more
Apply Now:
If you’re a motivated Aftersales Manager ready for a new challenge, apply today with your full CV and brief cover note.
Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Aftersales Manager, Assistant Aftersales Manager, Service Manager, Assistant Service Manager, Workshop Controller, Service Team Leader, Aftersales Controller, Customer Service Manager, Service Reception Manager, Service Advisor, Senior Service Advisor, Warranty Manager, Parts Manager, Parts Supervisor, Aftersales Development Manager, Aftersales Executive, Fixed Operations Manager, Automotive Service Manager
Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
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