Job Description
We are looking for an experienced fleet controller to oversee the everyday operations and maintenance of our truck and trailer fleet, which includes curtainsiders, box trailers, double deckers and more.
To qualify for this role you MUST have a confident understanding of HGVs and trailers.
Key Responsibilities
* Maintenance of Fleet and Equipment
* Ensure that planned maintenance is efficiently organised and documented using our fleet management platform
* Receive all vehicle and equipment breakdown and damage repair requests and take the appropriate action with our service agents, workshop or dedicated Mobile fleet support team
* Record all fleet maintenance activity accurately and efficiently using our fleet management software
* Ensure customers are advised of any issues regarding fleet maintenance or breakdowns.
* Liaise with all workshops, mobile and third-party engineers to organise fleet maintenance tasks.
* Receive all breakdown calls and allocate engineers/service agents accordingly.
* Ensure all fleet maintenance documentation is accurately entered into software programmes and databases for reporting and reference purposes.
* Answer telephone for fleet enquiries, responding to calls within remit of responsibility professionally and efficiently.
* In the event of vehicle breakdown organise recovery service and replacement vehicles.
* Maintain records for road tax and MOT schedules ensuring vehicles and trailers are compliant for road use.
* Control and approve repair costs, authorising vehicle warranty and maintenance repairs within financial control limits.
* Control costs without adversely affecting safety or customer service standards or the quality of the hire fleet
* Provide accurate reports to fleet and operational teams as requested to inform colleagues on agreed performance parameters.
* Quality and safety
* Be conversant and apply all organisational policies and procedures and the software systems used to access and support all processes.
* Report incidents which are documented in accordance with company policy.
* Reporting incidents that colleagues bring to your attention and vehicle off road reports
* Work as part of a team to ensure engagement and two way communication using all available methods, including electronic mail, team meetings and weekly operation meetings
Reports Directly To: Operations Manager / Managing DirectorSalary: £32,000Hours of work: Monday - Friday 08:00 - 17:30 with 1 in 4 Saturday morning rota from 08:00 - 12:00.Holiday: 20 days holiday plus all bank holidays.Loyalty Bonus: After 2 years of service (1 day additional holiday and up to an extra 5 days after 7 years).