Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Consider IT
Location:37 Shore, Waterview House, Edinburgh, EH6 6QU
Job Type:Full-time/35 Hours per week
Benefits:Private healthcare, enhanced pension contributions, funded certifications, hybrid working options
Are you a technically skilled and customer-focused IT professional ready to step into a pivotal role supporting complex IT systems? We’re looking for a3rd Line Service Desk IT Support Technicianto join our growing IT team and provide expert-level support to our clients.
In this role, you’ll resolve escalated IT issues, deliver proactive support, and contribute to infrastructure projects. You’ll be working on a range of systems including networks, servers, Microsoft 365, and cloud platforms. This is an excellent opportunity to grow in a fast-paced and supportive environment with ongoing learning and development.
What You’ll Be Doing:
Responding to 3rd line technical support queries via phone, email, and ticketing system
Troubleshooting and resolving hardware, software, and network issues
Managing and maintaining cloud-based services (e.g., Microsoft 365, Azure)
Supporting server infrastructure and virtual environments (e.g., Hyper-V/VMware/Cove)
Assisting with IT projects, migrations, and system upgrades
Creating documentation and contributing to the knowledge base
Mentoring junior support staff and acting as a technical escalation point
Ensuring timely resolution and excellent communication with end-users
What We’re Looking For:
Proven experience in an advanced 2nd Line IT support role
Strong understanding of Microsoft ecosystem and networking
Strong knowledge and experience using the Azure platform
Experience with cloud platforms
Familiarity with server management, virtualisation, and backup solutions
Excellent troubleshooting and customer service skills
What We Offer:
* Private healthcare for your wellbeing
* Enhanced pension contributions for long-term security
* Career development and paid certifications
* Hybrid working options and modern equipment
* A dynamic team environment with regular socials
If you’re a passionate technician who thrives on problem-solving and continuous learning, we want to hear from you!
Job Type: Full-time, Permanent
Pay: From £28,000.00 per year
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Enhanced maternity leave
* Enhanced paternity leave
* Flexitime
* Life insurance
* Private medical insurance
* Referral programme
* Work from home
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Consider IT by 2x
Sign in to set job alerts for “Information Technology Technician” roles.
Edinburgh, Scotland, United Kingdom 5 days ago
Edinburgh, Scotland, United Kingdom 4 days ago
Edinburgh, Scotland, United Kingdom 1 week ago
Livingston, Scotland, United Kingdom 1 week ago
Livingston, Scotland, United Kingdom 1 week ago
Field Data Collection Specialist\Surveyor
Edinburgh, Scotland, United Kingdom 10 months ago
Edinburgh, Scotland, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr