Your new company As Credit Controller, you will take ownership of reducing aged debt and maintaining a professional and efficient credit control process. This role requires accuracy, confidentiality and a proactive approach to customer engagement. Your new role Monitoring outstanding debt and ensuring timely collection Managing daily enquiries via email, telephone and correspondence Maintaining accurate customer and third-party records Liaising with accounts on reconciliations and resolving posting errors Following up overdue payments and contacting debtors regularly Handling billing queries with internal teams Processing incoming payments (cheques, BACS, cash) Reviewing and improving credit control procedures Working to strict deadlines and escalating cases where required Contributing to process development and assisting with staff training Providing regular updates to the Accounts Manager What you'll need to succeed Minimum 2 years' experience in Credit Control Strong customer service and communication skills Ability to prioritise, meet deadlines and work under pressure High accuracy and excellent IT skills (Microsoft & accounting systems) Ability to work independently and as part of a team A professional, positive approach with strong problem-solving skills Commitment to confidentiality and high standards (Desirable) 5 GCSEs A-C including Maths & English What you'll get in return 4 DAY WEEK AFTER 6 MONTHS - SALARY STAYS THE SAME. Initially 5 day week for first 6 months (35 hours) Reduces to 4days (28hours) Salary stays same 2 DAYS WORKING FROM HOME 30 days annual leave (inclusive of statutory holidays) Monday-Friday 9am-5pm (35-hour week) Professional, supportive working environment Strong focus on wellbeing and employee care Structured development opportunities and training support Free on-site parking & modern office facilities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: credit control sales ledger AR accounts assistant Benefits: Negotiable