Company Description Job Description Prime Function: · To direct and coordinate the overall activities of the Engineering Department. · Conform and adhere to the policies & procedures and rules & regulations as laid down by the hotel in order to achieve the highest levels of guest service. · To maintain regular inventories of the technical equipment. · Ensure quality is adhered to in all aspects of the job, by the Engineering team. · Any matter which may effect the interests of the hotel should be brought to the attention of the Management. · To abide by the mission statement of the Company and of the department. Key Responsibilities: Engineering Planning · Identify the major facilities and equipment requirements for the department and the property. · Ensure correct maintenance of all equipment in conjunction with the other user departments & stay abreast with technological advances in surveillance & safety of the equipment. People Management · Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. · Provide effective support to the team to enable them to deliver effective and efficient services. · Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. · Motivate and develop staff to ensure smooth functioning of the department. · Ensure that the team is trained in all safety provisions. Financial Management · Ensure optimal, cost effective use of the resources and educate the team on the same. Operational Management · Coordinate with the Purchasing department to obtain the relevant data, float inquiries and quotations. · Supervise the upkeep of all plumbing and electrical systems. · Check and inspect all machinery and other equipment. · Check for maintenance and upkeep of records and statements. · Prepare duty roster. · Check and ensure preventive and routine maintenance of all equipment. · Ensure that the company has a technological advantage by constant upgradation of the equipment. Managerial Qualities · Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness; · Ability to accept responsibility; · Self confidence, motivation, drive and tenacity; · Ability to enhance organizational performance; · Ability to clearly delegate tasks and responsibilities; · Ability to think strategically, inductively, and creatively; · And the propensity to recognize and acknowledge other peoples’ ideas.